Team Members

Can I Add Team Members to My US Global Mail Account?
Yes, you can! If you’re on our Business Plans [Virtual Teams or Enterprise], you can give other people access to your US Global Mail account—each with their own secure login. It’s perfect for teams that need to share mailbox responsibilities.

Quick Overview:

• Who can access Team Member feature? Only Business Plan users (upgrade by going to Settings → Plan & Billing Details → Change).
• Cost: $15/month per team member.
• Roles Available:
  • User: Can only see specific folders you choose.
  • Manager: Can see the whole mailbox (except billing).

More Info:

• Registering new members
• Setting folder access to specific members
• Switching roles for team members
• Permission differences between members

Registering new members
Go to Settings -> Add-ons:

The screen defaults to Scan Bundles so click Team Members and click on “+ Invite Members“:

Fill out their name and email. Choose their role (User or Manager).

• • Users have access to assigned folders only.
• • Managers have access to all areas except billing.

Click “Send Invitations”. They’ll get an email like this (yep, it’s that simple!).

Once they click Accept Invite, they’ll set their own password and be ready to go.

How to Set Folder Access for Users

Set Folder Access

Click the three dots next to their name. Select Set Mail Folders.

Choose which folders they can see—or create a new one.

Click Apply. Done!

How to Change a Team Member’s Role

Make someone a Manager: Click the three dots → Grant Manager.

Make a Manager a User again: Remove their manager access—it’ll automatically switch them to a User.

Roles and Permissions of Team Members

Here’s a quick look at what the main account holder (Primary User) can do compared to what Managers and Users can access:

	Primary user	Manager	User
Mailbox	✅	✅	✅
– view all folders	✅	✅	❌
– view assigned folders	✅	✅	✅
Scans	✅	✅	✅
Shipments	✅	✅	✅
Billing History	✅	❌	❌
Discarded	✅	✅	✅
Settings	✅	✅	✅
– Payment Details	✅	❌	❌
– Account Details	✅	✅	✅
– Account Names	✅	❌	❌
– Folders	✅	✅	❌
– Team Members	✅	✅	❌
– Change mailbox location	✅	❌	❌
– Shipping Addresses	✅	✅	✅
– Shipping Schedules	✅	✅	❌
– Scan Bundles	✅	✅	❌
– Automatic Scans	✅	✅	❌
– Export PDFs	✅	❌	❌