Managing Account – US Global Mail

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Managing Account

Learn how to update and add information to your account.

in this section

  • Managing your forwarding address

    After receiving letters and packages at your US Global Mail address, you might want to get the items where you are. That’s when you need to add a forwarding address (for example: your new overseas address) to your account. 

    The forwarding addresses can be either in the US or overseas. We can also forward to APO addresses. 

    You can add UNLIMITED addresses to your account, and forward your items to different addresses every time. No worries even if you move around; forward the items to where you are. 



    NOTE: Changing an address does NOT automatically update on your open shipments. If you need to update the addresses for any shipments, you need to edit for each shipment.  

    1. Log In To Your Account, click on “Manage Address Book” 


    2. To add a new address, click “Add Address” 

    • Choose whether the address will be a shipping, billing, or check deposit address type. Enter all the required information. Click “Make this address my default address” if you want it to be a default address when shipping. Click “ADD”. 


    • To edit an existing address, hover over the type of address and click “Update”


    • To edit an existing address, hover over the type of address and click “Update”. 



    • Click the circle of the address you wish to make default




    To delete an address, hover over the type of address and click “Delete”.

    • A window will pop up asking you to confirm the deletion, click “YES”.



  • Update Email/ Reset Password


    It is very easy for you to update your email address or password whenever you need to make a change. This can be performed directly from your account.

    You will need to log into your account by entering your username and password via our login page.

    1. Go to the SETTINGS tab and click ‘Account Details’. You will see the following:



    2a. Tochange your email address click the blue ‘CHANGE’ link next to your email.



    • You should get the success confirmation at the bottom of the page:



    2a.To change your password, click the blue ‘CHANGE’ link next to your password.


    You should get the success confirmation at the bottom of the page:


    If you come across any issues with the above, simply let us know and we’ll be happy to help you.



  • Managing Account Names

    Your account can receive mail under multiple names if you are on a Family or Business plan.


    1. Log In To Your Account, go to “SETTINGS” and click on “Manage Account Names”


    2. Click “Add New Account Name”

    Enter the Name and Description for the new name, then click CONTINUE

    • Type of users: Spouse, Minor Child, Deceased/Estate, Reject: Return to Sender, or Other. 


    3. Upload your forms of ID:

    Select the type of ID and upload the file. Scroll down to upload the secondary ID. Click CONTINUE.




    Adding alternative names for one person

    • You can add different names of yours (ex: maiden names) in all plans). 
    • You’ll need to show us IDs of these names (even if the IDs are no longer valid).
    • Contact us to add your alternative names to the account. 

    Adding other individuals’ names

    Except for One-person Plan, you can add UNLIMITED individual names under your account. 

    Adding names of a deceased family member

    Add the name to your account, and provide us the death certificate as one ID as well as a document indicating you are the executor of their estate as the secondary ID. You can add a deceased family member’s name to your form 1583. 

    Adding a company name

    To receive items under a business name, you will need to add a business name to your account. We also need you to provide a document that ties your name to your company name as proof of ownership. These include:

    • Incorporation certificate
    • Commercial Registration
    • Certificate for The Registration of The Name along with a photo ID of the officer named in the document.

    Please note: your account must be a business account to add business names. If you are currently not on a business plan, you’ll need to upgrade your plan


    4. Review the 1583 form

    • Click View 1583 Form to verify the information listed is correct
    • Click CONTINUE to view Notary options.



    5. Schedule Notary appointment or upload notarized form.

    • Click GET STARTED for the NotaryCam option to be redirected to NotaryCam’s website
    • Click GET STARTED for the USGM option to schedule an appointment with our notary
    • Click GET STARTED for the Notarize Offline to upload your notarized 1583 form



  • Can I add additional names to my account?

    Yes, and for FREE, except for Personal (1 person) Plan.

    If you’re using Personal (1 person) Plan, you can upgrade to Family Plan to enjoy this benefit.