After receiving letters and packages at your US Global Mail address, you might want to get the items where you are. That’s when you need to add a forwarding address (for example: your new overseas address) to your account. 

The forwarding addresses can be either in the US or overseas. We can also forward to APO addresses. 

You can add UNLIMITED addresses to your account, and forward your items to different addresses every time. No worries even if you move around; forward the items to where you are. 

ADD OR UPDATE A FORWARDING ADDRESS

1 Log In To Your Account, click “ACCOUNT & PREFERENCES” > My Saved Address 

2. Click “Manage Addresses” 

• To add a new address, select “New Address” at the bottom. Enter other information. Click “Make this address my default address” if you want it a default address when shipping. Click “SAVE NEW ADDRESS”. 

• To edit address details, select that address in the “Address Book” at the bottom. Edit the details. Click “Make this address my default address” if you want it a default address when shipping. Then click “UPDATE ADDRESS”

DELETING AN ADDRESS

To delete an address, click “Delete” the address in “My Saved Addresses”. Confirm the deletion, and you’ll get the message “Address deleted”

It is very easy for you to update your email address or password whenever you need to make a change. This can be performed directly from your account.

You will need to log into your account by entering your username and password via our login page.

1. Click the ‘Account’ page and you will see the following:

2a. To change your email address go to the ‘Change Login Details’ section and click “Change my email address”.

• Enter your new address then click the “Save” button. 

• You should get the success confirmation.

2a. To change your password, go to the ‘Change Login Details’ section and click “Change my password”

You should get the success confirmation:

If you come across any issues with the above, simply let us know and we’ll be happy to help you.

Your account can receive mail under of names listed in your account. 

PLANS & NAMES

Adding alternative names for one person

• You can add different names of yours (ex: maiden names) in all plans (including One-person Plan). 
• You’ll need to show us IDs of these names (even if the IDs are no longer valid).
• Contact us to add your alternative names to the account. 

Adding other individuals’ names

Except for One-person Plan, you can add UNLIMITED individual names under your account. 

Adding names of a deceased family member

Add the name to your account, and provide us the death certificate as 01 ID and a notarized form 1583. You can add a deceased family member’s name to your form 1583. 

Adding companies’ names

To use receive items under a business name, you’ll need to add a business name to your account.

Your account must be a business account to add business names. If currently not in business plans, you’ll need to upgrade your plan. 

ADDING ACCOUNT NAMES

1. Log In To Your Account, click “ACCOUNT & PREFERENCES” > Account Names

2. Click “Add New Account Name”

    Fill the name, select type of users, add notes, and upload 2 IDs for the person. 

• Type of users: Spouse, Minor Child, Deceased/Estate, Reject: Return to Sender, or Other. 
• Verify user IDs: We need one ID to process your shipments for all carriers except for USPS, which also requires a second ID. 

VERIFYING NEW NAMES’ IDENTIFICATION 

Acceptable IDs for individuals:

General guidelines:  

• At least one ID must have a photo of the applicant
• At least one ID must verify the home or business address
• ID’s lacking both a photo and address are not acceptable.

ID’s that are acceptable: 

• Valid driver’s license or state identification card (not a driver’s license)
• Armed forces or government identification card
• Passport, alien registration card, or certificate of naturalization
• A Current lease, mortgage, or deed of trust
• Voter or vehicle registration card
• Home or vehicle insurance policy
• School ID
• Work/Corporate ID

ID’s that are NOT acceptable:

• Social security cards
• Credit cards
• Birth certificates
• Utility bills

Acceptable IDs for businesses:

Per US Postal Regulations, US Global Mail must have one the following documents:

– Incorporation certificate

– Commercial Registration

– Certificate for The Registration of The Name along with a photo ID of the 
  officer named in the document. 

Click “SUBMIT” after filling the information. 

We will review the user IDs and get back to you within 01 business day. 

Dropship items from your vendors

We offer you an address to receive products from your US suppliers, hold them in our warehouse and upload their information into your Virtual Mailbox. You can decide to ship, consolidate, or return them anywhere in the world as you sell them.

Ship items in bulk & packaging service

We receive, store, and itemize your items into your Inventory System. You can manage these items from there. We do not charge extras for packaging unless your items need special handling or extra packing details (tissues, bows, etc).

We can also handle returns/exchanges for you. As we receive them, we will add the box to your Virtual Mailbox for you to see and can open the returned boxed and add items back into inventory.

Contact us if any questions. 

If you are not sure about the contents of your package, you can request us to open and inspect your package.

We can inspect items for breakage, match the number of items to the receipt, etc. but we cannot inspect for authenticity.

Flat fee: $5/package. 

In requesting this service, please be sure to provide us with the item number of your package and a written statement that you agree to the above fee.

We can customize plans for your needs. We’ve helped expats of Fortune 500 companies like Netflix, Symantec, Google, Apple, Rockwell Collins, Wal-Mart, BP, Shell, Regeneron, AmerisourceBergen, Exterran, Anadarko etc.

For any queries, please contact our Business Development VP at expats@usglobalmail.com..

Yes. We receive, store, and itemize your items into your Inventory System. You can manage these items from there. We do not charge extras for packaging unless your items need special handling or extra packing details (tissues, bows, etc).

We can also handle returns/exchanges for you. As we receive them, we will add the box to your Virtual Mailbox for you to see and can open the returned boxed and add items back into inventory.

Email our specialist at support@usglobalmail.com for any queries. 

Yes. We offer you an address to receive products from your US suppliers, hold them in our warehouse and upload their information into your Virtual Mailbox. You can decide to ship, consolidate, or return them anywhere in the world as you sell them.

Details include: A Photo of the envelope or package, Sender, Item Type, Description, Dimensions, and Weight.

See what your Virtual Mailbox will look like.