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Frequently Asked Questions
Changing your service plan
Your needs change, so your plan should change accordingly. Learn how to change your plan when the time arises.
in this section
- Changing Your Service Plans
When your needs change, you can change your plans accordingly.
Changes to your plan are done in your account. Your plan will change at the end of your billing cycle.
To change your plan immediately, please contact us with the following details:
- Box number
- New service plan you’d like to use
- Date of change
We’ll make adjustments to your account.
HOW TO SWITCH YOUR PLAN
If you’re changing to a longer-term plan or feature-richer plan, you’re upgrading your plan. For example: From Individual Plan to Family Plan.
To upgrade your account, follow these steps:
1. Log In To Your Account > Settings > Account Details > View Plan Details
Click on “Edit Subscription”
2. Select the new plan
You’ll be provided a list of plans to upgrade in the dropdown menu.
Select the plan you want to update to. The charge for updating will be displayed.
Click “Update Subscription”.
3. Update your payment method if needed.