Terms of Service - US Global Mail

To complete your new account registration with US Global Mail, you must read, understand and agree to the following Terms and Conditions of Use (the “Agreement”) by clicking “I agree” box during registration.

This Agreement between you and US Global Mail (collectively, “US Global Mail”, “we,” “us,” or “our”) governs your use of US Global Mail’s services including without limitation scanning, forwarding, online mail management, virtual mailbox and other services (“Services”). US Global Mail reserves the right to modify this Agreement at anytime without prior notice and to impose new or additional terms and conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Services will be deemed acceptance thereof. You may access the most recent version of this Agreement at any time by visiting https://www.usglobalmail.com/terms-of-service/. If you disagree with modification made to these Terms and Conditions, your only recourse is to cease using the Services of US Global Mail.

US Global Mail prohibits any illegal activity by its Members. Any charges incurred, for legal advice or otherwise, by US Global Mail in connection with the enforcement of the law against a Member or a potential Member will be the financial responsibility of the Member or the potential Member.

By completing the USPS Form 1583, a copy of which will be made available to the United States Postal Service, you hereby appoint US Global Mail as agent for receipt of any mail addressed to you and delivered to US Global Mail. Per USPS regulations, US Global Mail is not authorized to accept mail on your behalf until the USPS Form 1583 has been completed. Furthermore, until you have provided a notarized copy of USPS Form 1583, two (2) forms of identification, and a verified credit card. US Global Mail reserves the right to return to sender all incoming mail addressed to you and delivered to US Global Mail.

US Global Mail does not accept or send C.O.D. deliveries. Nor can US Global Mail use any third-party shipper accounts.

US Global Mail will not provide service to persons and/or entities identified on: (1) the U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List; (2) the U.S. State Department Debarred Parties List; or (3) the List of Specially Designated Nationals maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control. US Global Mail also will not provide service to any person or entity that is directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744). At no time shall You provide merchandise or mail to any Prohibited Person (as defined herein). For purposes of this Agreement, a “Prohibited Person” shall mean (a) a Person who is a “designated national,” “specially designated national,” “specially designated terrorist,” “specially designated global terrorist,” “foreign terrorist organization,” “specially designated narcotics trafficker,” or “blocked person” within the definitions set forth in the Foreign Assets Control Regulations of the United States Treasury Department, 31 C.F.R., Subtitle B, Chapter V, as amended (the “OFAC Regulations”) or who otherwise appears on the list of Specially Designated Nationals and Blocked Persons, Appendix A to the OFAC Regulations (with the list available on OFAC’s website); (b) the Government of Cuba, Iran, or Sudan, including any political subdivision, agency, or instrumentality thereof, or any other country against which the United States maintains economic sanctions or embargos under the OFAC Regulations or Executive Order; (c) a Person acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or controlled by, any government, individual, or group against which the United States maintains economic sanctions or embargoes under the OFAC Regulations or Executive Order; (d) a Person who is described in section 1 of Executive Order 13224 – Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to Commit, or Support Terrorism, effective September 24, 2001; (e) a Person on any other list of terrorists or terrorist organizations maintained pursuant to any of the rules or regulations of OFAC or pursuant to any other Executive Order; or (F) a Person in violation of any other law, regulation, or Executive Order of similar import, as each such law has been or may be amended, adjusted, or modified or reviewed from time to time. For additional information about Prohibited Persons, including a tool that will allow you to look up the name of Prohibited Persons, please see the OFAC website.

You will create an account (“Account”) and receive a mailbox designation (“Mailbox”) during the new account registration process. Do not reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account. You agree to immediately notify US Global Mail of any unauthorized use of your password or Mailbox or any other breach of security. US Global Mail shall not be responsible for any losses arising out of the unauthorized use of your Account.

You agree to provide accurate and current information when you register with US Global Mail (your “Online Profile”), and you agree to maintain and promptly update your Online Profile to keep it accurate and current. You agree that US Global Mail may store and use your Online Profile that you provide for use in maintaining and billing fees to your Account.

The initial Mailbox rental period (“Initial Term”) will be determined by the plan (the “Plan”) selected when you create an Account. The minimum Mailbox rental period is one (1) month. When the Initial Term expires, your Agreement will automatically renew for a Mailbox rental period equal to the Initial Period, unless you notify us in writing via mail, fax or email of your intent to cancel this Agreement. If we no longer offer that Plan, we will automatically place you on its closest equivalent. You may upgrade or downgrade your Plan at anytime. However, should you elect to change your Plan prior to your monthly anniversary date, you will be billed for the higher priced Plan.

US Global Mail provides the Services under this Agreement pursuant to fees published here (the “Fee Schedule”), which are incorporated into this Agreement by reference. By creating an Account and selecting a Plan, you hereby acknowledge that you have access to the Fee Schedule and agree to pay all fees incurred by any person(s) using your Account. US Global Mail reserves the right to modify the Fee Schedule at anytime and to impose new or additional fees. Such modifications and additional fees will be effective immediately and incorporated into this Agreement, and your continued use of the Services will be deemed acceptance thereof.

Paying for Services by credit card is the most convenient way to maintain your account. Keep in mind that credit and debit cards always expire at some point; you must keep your account payment information current to ensure uninterrupted Service and avoid storage fees. Should you elect not to use a credit or debit card for payment of Services, you must maintain a deposit of $100 or greater. Account maintenance fees must be paid by your monthly anniversary date. Delinquent accounts may be denied Services, and any mail received will be subject to storage fees. Included Services not used in any billing cycle may not be carried over into the next billing cycle. Any and all payments, including prepayments, made to US Global Mail are nonrefundable.

You understand and agree that US Global Mail is not a customs agent or broker and, as a result, you are solely responsible for the import and export of your mail and goods, including all descriptions, fees etc. Specifically, you understand and agree that you are responsible for any and all customs, duties, tariffs, taxes, return fees or other charges or fees of any nature relating to the shipment of your mail or goods – none of which are included in the Fee Schedule; you are also responsible for all descriptions. Likewise, any additional insurance in excess of the standard amount insured by carriers (i.e., USPS, FedEx, UPS or DHL) must be authorized and paid in advance by you.

You may cancel this Agreement, and terminate your Account, at any time by notifying US Global Mail in writing via mail, fax or email. You acknowledge that the the united states postal service will not accept a change of address upon cancellation of this agreement; it is your responsibility to notify correspondents of any change of address. You further agree that upon expiration, cancellation, or termination of this Agreement, you authorize US Global Mail to accept and destroy any “Unsolicited Mail” (e.g., mail addressed to “occupant,” “current resident,” or similar designation; or coupons, advertising or other promotional material, including all Standard Mail) and any mail addressed to you that is delivered to US Global Mail for 6 months thereafter. You further agree that the US Global Mail may refuse any package addressed to you delivered by any party other than the USPS, such as a commercial carrier service. Upon acceptance of this agreement you are instructing US Global Mail not to forward any of your Mail that is received following cancellation of your Account.

You understand and agree that US Global Mail may cancel this Agreement, and terminate your Account, without advance notice to you for Cause (as defined below) as determined in its sole discretion. In the event that this Agreement is terminated for Cause, all payments, included prepayments, will be forfeited. Cause shall included but not be limited to the following: (i) you use the Mailbox for unlawful, illegitimate or fraudulent purposes; (ii) you fail to cooperate or provide information in connection with any investigation undertaken by a local, state, or federal authorities, or other governmental agency; (iii) your Account is unable to be billed and payment collected for at least thirty (30) days; (iv) US Global Mail determines that the payment mechanism provided by you is likely being used in a fraudulent manner; (v) your behavior towards our employees or other customers is offensive, abusive, violent, threatening or disruptive; or (vi) you violate any provision of this Agreement.

You understand and acknowledge that upon cancellation of this Agreement for any reason, 1) US Global Mail shall cease all services to you; and 2) you will forfeit any and all claim and rights to letters and packages remaining in your mailbox. However, as a courtesy to you, US Global Mail shall hold and forward any mail to you for up to six (6) months, provided that you pay the postage, packing material, and forwarding fees in advance. All fees associated with such mail forwarding shall be billed according to the fee schedule. You understand and agree that if mail forwarding arrangements and payments are not made in advance of or upon the cancellation of this agreement, that in order to return or forward such Mail as part of this Agreement you choose to not pay to have it forwarded. You request that all mail received for the 6 months following any expiration or termination of your service be destroyed as received; additionally, US Global Mail may discard or destroy any mail or package delivered to and/or remaining with US Global Mail more than thirty (30) days after the cancellation of this agreement.

Immediately upon account closure, you will no longer be able to log in to your online Account. Upon Account closure, US Global Mail will cancel all pending services and delete the corresponding service requests from your Account.

US Global Mail grants you a non-exclusive, non-transferable, worldwide right to use the Services, solely for your own purposes, subject to this Agreement. All rights not expressly granted to you are reserved by US Global Mail. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way; (ii) modify or make derivative works based upon the Service; or (iii) reverse engineer or access the Services.

You agree to comply with U.S. laws and the laws of your own country. Furthermore, you agree not to use the Services or allow the Services to be used for any unlawful, illegal, illegitimate or fraudulent purposes or for any other purpose not in conformity with USPS regulations, common carrier rules and regulations, or other applicable laws, statutes, rules and regulations. If US Global Mail, in our sole discretion, suspect that information contained within your Online Profile, including but not limited to your identity or your payment information, is fraudulent, or if you are attempting to cause us to ship goods to countries that prohibit such shipments or to which the shipment of such goods from the U.S. is unlawful, then we may immediately inspect the packages in question (if applicable) and/or terminate this Agreement without refund and provide all related information to the United States Office of the Postal Inspector, the United States Federal Bureau of Investigation, the applicable State Attorney General or Embassy with jurisdiction, or other national or local law enforcement authorities.

You understand and acknowledge that US Global Mail cooperates with the United States Postal Inspection Service, and you agree to allow US Global Mail to share any and all information about you and your use of the Services with the United States Postal Inspection Service upon its reasonable request. Further, you understand and acknowledge that US Global Mail complies with all valid legal processes, including but not limited to search warrants, court orders, and subpoenas seeking personal information. US Global Mail will use its best efforts to notify you of any pending legal process unless we are prohibited from doing so by law. Except as discussed above, US Global Mail shall preserve the confidentiality of your mail and refrain from disclosing the same to others without your written authorization. For more information, please see our Privacy Policy

You agree to protect, defend, indemnify and hold US Global Mail and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof, harmless from and against any and all claims, causes of action, liabilities, judgments, penalties, losses, costs, damages and expenses (including attorneys’ fees and all related costs and expenses of litigation or arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted) suffered or incurred by US Global Mail, including, without limitation, any claim for personal injury or property damage, arising from: (i) these Terms; (ii) the Services provided to you by us; (iii) your use of the Services including without limitation any copyright infringement claims that could arise from our scanning documents at your request; (iv) the failure of any third party, including but not limited to USPS, FedEx, UPS, DHL or any other commercial delivery or courier service, to provide delivery or courier services accurately and on time; (v) damage to or loss of your Mail by any cause whatsoever whether or not attributable to our negligence or omission; and (vi) any violation by you of any federal, state or local laws, statutes, rules or regulations.

Where law permits a process server to serve you by mail or otherwise via our facility, US Global Mail assumes no liability should you be deemed to have accepted process as a result of service of process via the Services or our facility. You acknowledge and agree that service upon you may be affected by such methods. Furthermore, you acknowledge and agree to indemnify and hold US Global Mail and its
shareholders, officers, directors, agents, partners, employees and independent contractors, at all times, harmless from and against any and all claims and/or consequences resulting from any attempts by third parties to serve you with legal process through the Services or our facility.

You acknowledge that the foregoing provisions are a material inducement for US Global Mail to enter into this Agreement and the transactions contemplated hereby, and shall survive termination of this Agreement.

You agree that all services are provided on an “as is” and “as available” basis. Us Global Mail shall not be liable to you or anyone else in any case in which mail is not properly assigned, scanned or otherwise handled including but not limited to any damage to or loss of mail arising out of or caused, in whole or in part, directly or indirectly, by negligent acts or omissions in compiling, collecting, processing, communicating or delivering mail or handling physical or digital documents; Us Global Mail shall not be liable for special, indirect, incidental, consequential, punitive or other similar damages (including without limitation, any lost profits) that you may incur or experience in connection with this agreement.

Each party represents and warrants that it has the legal power and authority to enter into this agreement. You represent and warrant the following that you: (I) have not falsely identified yourself or provided any false information to gain access to the services, (II) have provided correct billing information, (III) are not a person or member of an organization described in executive order on terrorist financing: Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to commit, or Support Terrorism(order 13,244), and (IV) have not created and are not creating an account to commit illegal acts.



The headings used in this Agreement have been inserted for convenience of reference only and do not define or limit the provisions.


If any provision or modification of this Agreement shall, for any reason, be found or held illegal, invalid or otherwise unenforceable, such illegality, invalidity or unenforceability shall not affect the remainder of this Agreement. Failure by either party to insist upon strict compliance with any terms of this Agreement shall not be deemed a waiver or relinquishment of any similar right or power hereunder at any subsequent time or of any other provision hereof.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to the conflicts of laws. Any action or proceeding between the parties arising out of or relating to this Agreement or relating to its interpretation, termination or validity shall be finally and conclusively settled under the then-existing Rules of Conciliation and Arbitration of the International Chamber of Commerce by a panel of three arbitrators appointed in accordance with such rules. The parties specifically agree to renounce all recourse to litigation and that the award of the arbitrators shall be final and shall not be subject to judicial review. The proceedings shall be conducted in Houston, Texas. Judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction, or having jurisdiction over any of the parties or their assets.

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to US Global Mail.

US Global Mail is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The [US Global Mail] app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the [US Global Mail] app won’t work properly or at all.

The app does use third party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third party service providers used by the app

You should be aware that there are certain things that US Global Mail will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but US Global Mail cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, US Global Mail cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, US Global Mail cannot accept responsibility.

With respect to US Global Mail’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. US Global Mail accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. US Global Mail does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2020-09-10

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at [support@usglobalmail.com]