US Global Mail Privacy Policy

We collect various types of information to provide and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City, State, Country and Cookies and Usage Data.

We may use Personal Data to send informational content, newsletters, promotional content, or other information that may be of interest. You may opt out of such communications at any time by following the unsubscribe link in our emails or by contacting us at support@usglobalmail.com

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Usage Data

We may automatically collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

‍When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

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Tracking Cookies Data

‍We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. These identifiers can include but may not be limited to geo location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.

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You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.‍
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.‍
• Security Cookies: We use Security Cookies for security purposes.‍
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
• Third party cookies: The use of cookies by third parties you may use to sign into US Global Mail Services and/or third party applications, is not covered by our Privacy Notice. We do not have access or control over such cookies.

Use of Third Party AI Technology

We leverage third-party AI technology, provided by trusted service partners, to power US Global Mail’s AI features. These features are designed to assist you in managing your mail more efficiently by summarizing scanned documents, highlighting key details, and enabling smarter automation. To enable these features, we will disclose some of your information to our AI service providers. If you prefer not to use AI features, you can opt out at any time via your account settings. When AI features are disabled, your mail content will not be processed through any third-party AI systems.

Other Data‍

In the course of providing the Service, we may also process personal information contained in your mail, including without limitation: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

US Global Mail provides virtual mailbox and mail management services to both individual consumers and business customers. Depending on the nature of the relationship, US Global Mail may act as either a Data Controller or a Data Processor with respect to personal data.
When we act as a Data Controller, we determine the purposes and means of processing your personal data. This applies to individuals who sign up for and use our Service directly. Our privacy policy governs this relationship, and you may exercise your privacy rights as described in the Your Data Protection Rights section.
When we act as a Data Processor, we process personal data on behalf of a business customer (the “Controller”) in accordance with that customer’s instructions and our Data Processing Addendum. This applies when a business uses our Service to receive and manage mail on behalf of their organization, and personal data belonging to their employees, vendors, customers, or other contacts passes through our Service as a result.
In cases where we act as a Data Processor:

The business customer is the Data Controller and is responsible for their own privacy obligations to the individuals whose data is involved, including providing appropriate notice and obtaining any required consents.
Individuals whose personal data is processed through a business customer’s account should direct any privacy requests — including requests to access, correct, or delete their data — to that business customer directly, not to US Global Mail.
US Global Mail will handle such data solely in accordance with the business customer’s instructions, our Data Processing Addendum, and applicable Data Protection Laws.
US Global Mail does not use data processed on behalf of business customers for its own marketing or advertising purposes.

If you are a business customer and wish to understand how we handle personal data processed on your behalf, please refer to our Data Processing Addendum or contact us at support@usglobalmail.com.

Use of Data

‍US Global Mail uses the collected data for various purposes:

• to provide and maintain our Service;
• to allow our Channel Partners to provide and maintain our Service;
• to notify you about changes to our Service;
• to allow you to participate in interactive features of our Service when you choose to do so;
• to provide customer support;
• to gather analysis or valuable information so that we can improve and monitor usage of our Service;
• To prevent, detect and address technical issues;
• to fulfill any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• to personalize and provide information, features, and preferences or otherwise customize your experience of the Services; 
• to investigate and prevent fraudulent transactions, unauthorized access to US Global Mail Services, and other illegal activities;
• to provide you with special offers, news and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the information;
• for any other purpose with your consent.

Retention of Data

‍Your Personal Data will be retained for as long as your account remains active or as needed to provide you with the Service, and for a period of up to 180 days thereafter, as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. At the end of the applicable retention period, your Personal Data will be deleted, destroyed, or de-identified in accordance with our data retention practices and applicable law.

‍Usage Data will be retained for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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Transfer of Data

‍Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

‍If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

‍Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

‍US Global Mail will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

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Disclosure of Data

‍We may disclose personal information that we collect, or you provide:

‍Disclosure for Law Enforcement.

‍Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

‍Business Transaction.

‍If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

‍Other cases. We may disclose your information also:

• to our subsidiaries and affiliates;
• to contractors, service providers, channel partners and other third parties we use to support our business;
• to fulfill the purpose for which you provide it;
• for the purpose of including your company’s logo on our website;
• with your consent in any other cases.

Security of Data

‍The security of your Personal Data is important to us. We have implemented security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. The measures we take include commercially acceptable means, reviews of our software and encryption and security measures to guard against unauthorized access to your personal information. Due to the nature of the Internet and online communications, however, we cannot guarantee that any information transmitted online will remain absolutely secure or confidential, and we are not liable for the acts of third parties, such as hackers who circumvent our security and privacy measures. The security of your personal information also depends on you. You are responsible for maintaining the confidentiality of your username, suite number, password, and other login credentials. US Global Mail recommends that you do not share that information with third parties. 

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Your Data Protection Rights Under General Data Protection Regulation (GDPR)

‍If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

‍We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@usglobalmail.com.

‍In certain circumstances, you have the following data protection rights:

• the right to erasure. You have the right to request the deletion of your Personal Data where there is no compelling reason for its continued processing;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object. You have the right to object to our processing of your Personal Data;
• the right of restriction. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

‍You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

‍Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

‍CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

‍See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

‍According to CalOPPA we agree to the following:

• users can visit our site anonymously;
• our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
• users will be notified of any privacy policy changes on our Privacy Policy Page;
• users are able to change their personal information by emailing us at support@usglobalmail.com.

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals. When a Do Not Track browser mechanism is in place, we will not use interest-based advertising cookies or behavioral remarketing services to track your browsing activity across third-party sites. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

Global Privacy Control. Some browsers and browser extensions support the Global Privacy Control (“GPC”), which can send a signal to the websites you visit indicating that you do not want your personal data to be sold or used for targeted advertising. When we detect a GPC signal, we will make reasonable efforts to respect your choices as required by applicable law. Please note that the GPC signal is device- and browser-specific, and you may need to enable it separately on each browser or device you use.

‍You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights regarding the personal information we collect about you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

The right to know. You have the right to request that we disclose what personal information we collect, use, disclose, and sell or share about you, including the categories of personal information, the sources, the business purpose, and the third parties with whom it is shared. You may make this request up to twice in a rolling twelve-month period.

The right to delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. Please note that deletion may not be immediate, and we may retain certain information as required by law, including to comply with USPS regulations or requests from law enforcement.

The right to correct. You have the right to request that we correct inaccurate personal information we maintain about you.

The right to opt out of sale or sharing. We may share personal information with third-party advertising and remarketing partners in ways that may constitute a “sale” or “sharing” of personal information under California law, even where no money is exchanged. You have the right to opt out of this. To do so, please email us at support@usglobalmail.com or use the [Do Not Sell or Share My Personal Information] link on our website.

The right to non-discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please contact us by email at support@usglobalmail.com. We may ask you to verify your identity before responding to your request. Please note that deleting or restricting the use of your personal information may impact your ability to use certain features of our Service.

For more information, visit the official California Legislative Information website. The CCPA took effect on January 1, 2020, and the CPRA amendments took effect on January 1, 2023.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

‍If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information we have about you. If you make this request, we will provide you with details about the personal information we have collected about you, including the source, purpose, and the third parties with whom it may have been shared.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months. 

• To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
• To stop selling your personal information. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law.

If you submit a request to stop selling your personal information, we will stop making such transfers. Please note that if you request we delete your information, that deletion may not happen immediately. We may retain your personal information subject to our reasonable business or legal requirements to do so, including, for example, to comply with USPS regulations and requests from law enforcement.

‍Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your rights, please contact us by email at support@usglobalmail.com. We may ask you to verify your identity before responding to your request. Please note that deleting or restricting the use of your personal information may impact your ability to use certain features of our Service.

For more information, visit the official California Legislative Information website. The CCPA took effect on January 1, 2020, and the CPRA amendments took effect on January 1, 2023.

Your State Privacy Rights. Depending on your state of residency, you may have certain additional rights related to your personal data under applicable state privacy laws (including, without limitation, the laws of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy legislation). These rights may include: (i) Access and Data Portability — you may confirm whether we process your personal data and request a copy in a portable format where feasible and required by law; (ii) Correction — you may request that we correct inaccuracies in your personal data, taking into account the nature of the information and the purposes for which it is processed; (iii) Deletion — you may request that we delete personal data we maintain about you, subject to certain exceptions under applicable law; and (iv) Opt Out — you may request that we not use your personal data for targeted advertising, profiling that produces legal or similarly significant effects, or the sale of your personal data. The exact scope of these rights varies by state, and there are exceptions where we may not be obligated to fulfill your request. To exercise any of these rights, please contact us at support@usglobalmail.com. Right to Appeal: If we decline to act on your consumer rights request, you have the right to appeal our decision. To submit an appeal, please email us at support@usglobalmail.com with the subject line “Privacy Rights Appeal,” describing your original request and the basis for your appeal. We will review your appeal and respond within the timeframe required by applicable law. If your appeal is denied, you may contact your state attorney general or relevant data protection authority for further recourse.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics Google Analytics is a web analytics service offered by Google Inc. that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

You can opt-out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Infrastructure & Cloud Services

Amazon Web Services (AWS) We use AWS to host and operate our Service. AWS is SOC 2 compliant. For more information, please visit: https://aws.amazon.com/privacy/

Google Cloud We use Google Cloud for certain infrastructure services. For more information, please visit: https://policies.google.com/privacy?hl=en

Customer Relationship & Communications

HubSpot We use HubSpot for customer relationship management and marketing communications. For more information, please visit: https://legal.hubspot.com/privacy-policy

Intercom We use Intercom to facilitate customer support and live chat services. For more information, please visit: https://www.intercom.com/legal/privacy

SendGrid We use SendGrid (provided by Twilio) to deliver transactional and marketing emails. For more information, please visit: https://www.twilio.com/en-us/legal/privacy

Document & Workflow Tools

Zoho We use Zoho for document signing and business operations. For more information, please visit: https://www.zoho.com/privacy.html

Notion We use Notion for internal documentation and knowledge management. For more information, please visit: https://www.notion.so/privacy

Slack We use Slack for internal communications. For more information, please visit: https://slack.com/trust/privacy/privacy-policy

Development & Project Management

Jira & Confluence We use Jira and Confluence (provided by Atlassian) for project management and internal documentation. For more information, please visit: https://www.atlassian.com/legal/privacy-policy

Compliance & Security

Sprinto We use Sprinto to manage our security compliance program, including our SOC 2 certification. For more information, please visit: https://sprinto.com/privacy-policy/

Shipping & Logistics

Aftership We use Aftership to manage mail and package forwarding logistics and shipping rate retrieval. Aftership does not receive sensitive personal information in connection with these services. For more information, please visit: https://www.aftership.com/privacy-policy

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

‍We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

‍Chargebee

Their Privacy Policy can be viewed at https://www.chargebee.com/privacy/

‍Stripe

Their Privacy Policy can be viewed at: https://stripe.com/us/privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on our website. We may email or otherwise communicate reminders about this policy, but you should check our website periodically to see the current policy and any changes we have made to it.

‍You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By email: support@usglobalmail.com.