Everything you need to know about virtual mail.
Do you offer discounted pricing for non-profits?
Yes. We offer 25% discounts for verified 501(c)(3) and mission-driven organizations on our plans. Reach out to our team to get the discount code.
Can we manage multiple EINs or entities under one account?
Absolutely. Many of our non-profit customers manage multiple branches, entities, and orgs in the same account for centralized mail processing. Our platform lets you tag, organize, and route mail to manage it easily.
Is US Global Mail SOC 2 and HIPAA compliant?
Our mail handling operations in key locations like Houston, Concord, and New York meet SOC 2 and HIPAA compliance standards, with secure in-house scanning and strict access controls. Learn more about security.
How fast will we see our mail after it arrives?
Mail is typically scanned and uploaded within 2–4 business hours of arrival. You’ll receive instant notifications and can take action—forward, archive, deposit checks, right from your mailbox.
Can we deposit donation checks remotely?
Yes. We offer free check deposits to your designated bank account via scanned images, or you can request batch shipments for bulk processing. There are no per-deposit fees, unlike many other providers. Only shipping fees to the bank, if you choose the ship method.
What if our board or auditors need access to past mail?
We store all scanned mail indefinitely, unless you request otherwise. Each plan comes with free storage days, after which a small charge for physical mail storage applies. You’ll have an archive of all mail online- perfect for board reporting, and grant audits.
Can we add multiple users to one account?
Yes. You can add team members, board members, or your accountant with custom permission levels. Control who can deposit checks, view mail, or manage mail.
Can we integrate with tools like Google Drive or QuickBooks?
Yes. Our platform integrates with Google Drive, Zapier, and more to help you automate backups, document workflows, and reporting.
Can I deposit checks I receive through my virtual mailbox?
Yes, we offer free check deposit services for all plans. Simply request a content scan and deposit, or have it shipped to your bank with an automated deposit slip.
Can we choose where our address is located?
Yes. We offer real U.S. street addresses in 30+ states. We recommend choosing California, New York, Nevada or Texas for compliance and audit trails.