What items can be received

What items can be received

All your questions surrounding weight limits on packages, typical mail receipt times and package returns.

in this section


  • Do you receive packages on the weekends?

    We are closed on the weekends so we would not recommend having any shipments delivered on a Saturday or Sunday. Please be sure to update your Amazon accounts for ‘no weekend delivery’.

     

  • Can I return packages that I accidentally got sent to my mailbox?

    Certainly. If you don’t want to forward the package then you can have the item returned. If it is a USPS shipment, simply contact our Customer Service Team and we’d be happy to write “Return to Sender” on your package and give it to USPS.

    If you wish to have a non-USPS package returned, we can help you with that too. Simply provide us with a returns label and we’ll affix it to your package. Please note that with non-USPS packages there will be a $5 return fee incurred for this extra service.

     

  • Is there a weight limit to the items you can receive?

    There is no weight limit but we would recommend that you check our shipping calculator to ensure you are happy with the estimated prices to ship your items. You are welcome to check with us directly too if you want to make sure we can receive your items.

     

  • I forgot to have my box number put on my package/letter! What do I do?

    Don’t worry! You just need to email us and let us know what the tracking number is (if you have one) and we’ll use that to identify your package. If there is no tracking number let us know the date you think the item arrived. We can help trace and find the package for you.

     

  • Do you allow packages too?

    Yes, you can receive packages in addition to letter mail.