Tracking your Shipment

 

How to track your shipments

Log into your account. Click on the ‘Shipments’ tab in the top menu bar.

If your selected shipping method included tracking, you can click on the Tracking Number and see further details. 

 

Items held in customs

Each country has its own regulations. Neither mail forwarding services or shipping carriers have any control over customs agents or policies in foreign countries. 

However, we do try to get involved and help. Please let us know as soon as possible if your items are stuck in customs. We will work with the shippers and the local agents to find out what is needed to get the packages released as quickly as possible.

Customs usually require additional paperwork and/or receipts. If we need those, we’ll ask you to provide them.  

Missing or damaged items during shipping

It’s not often but your items can get missing or damaged in transit. In the rare case it happens, submit a request to us and we are here to help. Sending us complete information will help expedite the process. Do send us:

shipment number
missing/damaged items details, photos
photos of box in which item was delivered
proof of purchase of item if available

Please remember to insure your shipments. We automatically insure every shipment for $100 for free, for you. Claims can only be made for items that are insured and for the amount it is insured.