Pick Up Mail

 

PICK UP MAIL 

You may, but please note that we are not set up to handle walk-in pick up requests efficiently and it causes a disruption in our normal business. 

There is a handling fee for pick-ups.

• For letters: $5 flat fee.
• For packages: $15 service fee plus $1/pound

 

REQUEST A PICK-UP

• To request a pick-up, select the packages, request shipping and select “Pick-Up” method (often the last option). 
• 30 minutes before your arrival, give us a call at 1.866.596.8965 so that we have items ready for you

 

VERIFY YOUR IDS WHEN PICKING UP

• Bring a photo ID with you when picking up the items
• If a friend or a family member pick up the items for you, let us know in Shipping Instructions. Your friend or family member needs to present their photo ID to pick up. 

CANCELLING A PICK-UP

• If you cannot pick up your mail after requesting it, simply let us know within 7 days and we’ll return the items to your mailbox.
• After 7 days from the pickup request, failure to collect the items will result in an automatic cancellation fee of $5. The items will then be returned to your inbox.

PICK-UP ADDRESS

Pickup is available at the location where your mailbox is located.

Please note: The pickup option is not available for Concord CA and Las Vegas NV.