Cancel your shipment

You can cancel your shipment if your shipment is still in the queue (not processed)

Note: US Global Mail shipment schedule

We process requests during our business hours: 8am – 6pm Mon – Fri. Shipment schedule for requests placed:

• By 1 pm: Ship same day
• Between 1-3pm: Can ship same day with an expedited fee of $5
• After 3 pm: Ship the next day

All time is US Central Time (GTM-6:00). 

  

CHECK YOUR SHIPMENT STATUS

You can check your shipment status by scrolling down to the “Shipment Requests” section in Inbox. 

These shipments are not processed yet. If your shipments are not there, they are already shipped.

 

HOW TO CANCEL A SHIPMENT 

1. Log In To Your Account, click INBOX, scroll down to Shipment Request

2. Log In To Your Account, click INBOX, scroll down to Shipment Request

Check the box on the left. Scroll down and click “CANCEL SHIPMENT REQUEST” to cancel.

 

ITEMS RETURN TO INBOX

Once shipment cancellation completed, the packed box/shipment will appear in your virtual inbox within 24 hours. 

 

REFUND

 The payment will be refunded back to your credit card. It takes 3-5 business days to see the funds back in your account.