Placing a shipment request
How To Request A Shipment
If you want to ship your letters or packages from your US Global Mail address, here’s how:
1. Log In to your account and select all the checkboxes to the left of every item you wish to ship. Then click the blue “Ship” button at the top:
Take note of the number of items selected (per the square highlighted in pink above).
2. Enter the destination address.
Choose from a previously entered address:
Or type in a new address by clicking “Add a new address”:
Click Next.
3. Declare the contents of any items in a package/softpak.
If you have multiple items in a softpak click “Add another declaration” to input the details and click “Save”.
Click Next.
4. Select a shipping carrier.
Please note these rates are ESTIMATES only. The final price of your shipment will be calculated after secure and efficient packing.
Click Next.
5. Finalize the shipment details.
5a. Choose a future shipping date (if you don’t want it processed today). Select the calendar icon:
5b. Select “
Include new items which arrive in my inbox” if you want us to include the mail that comes in from the date you submit the request to the date the request will be processed. (NOTE: this is only for a future shipment date and doesn’t apply if you are shipping the same day.)
5c. If you require a signature, we can offer this for select carrier methods.
5d. Add details into
Packing Instructions if you have any labeling, consolidating, or shipping instructions. It is much more efficient for our warehouse team to follow instructions here rather than contacting our support team directly.
Important note: When we consolidate your items, we will remove the outer packaging for softpaks and packages. Letters will not be opened. If you wish to have the outer packaging included on your package items, let our team know in the Packing Instructions box.
Click Next.
US Global Mail Shipping Schedule
We process requests during our business hours: 8am – 6pm Mon – Fri. Shipment schedule for requests placed:
- By 1 pm: Ship same day
- Between 1-3pm: Can ship same day with an expedited fee of $5
- After 3 pm: Ship the next day
All time is US Central Time (GTM-6:00).
