US Global Mail FAQ's related to mail forwarding service

Sign up takes 5 minutes, and you can start receiving mail as soon as you get your new address confirmation email.

Yes. We recommend you start 60 days before the moving date to ensure no mail goes missing in the moving process!

You won’t be charged until the specified start date of service.

No. In fact, you don’t need that address until you are ready to ship to that address.

As soon as you complete your redirection with USPS to send mail to your new US Global Mail address. USPS will redirect your mail to your US Global Mail address. We will receive and upload it to your Virtual Mailbox.

File either a Temporary Forward Request or a Permanent Change of Address with the USPS.
Visit your local post office or do it online.

– Temporary Forward Request:
   If you plan to come back to the current address. USPS will forward your mail    for 6 months to your address with US Global Mail. After that, you’ll need to
   resubmit the request to USPS to extend for another 6 months, and so on
   until you return.

– Permanent Change of Address:
   If you won’t come back to the current address. Please note that you cannot
   come back and re-route your mail via USPS to the new address. You’ll need
   to manually change your address with all entities that send you mail.

Email us at Contact us if you have further questions.

Why USPS requires Form 1583?

It is to protect your own privacy. The form ensures that you, and only authorized parties, are able to access mail that is addressed to you.

USPS requires all Commercial Mail Receiving Agencies (CMRA), like US Global Mail, to collect the notarized document from every customer that intends to have their mail opened, scanned or shipped after we’ve received it at our addresses.

Form 1583 is NOT a change of address

The 1583 Form authorizes US Global Mail to accept mail in your name. It does not change your address with the USPS or tell us where to forward your mail.

To get mail directed to your US Global Mail address, you’ll need to notify senders of your new address, or file a Change of Address with the U.S. Postal Service.

Why you need 2 ID forms for verification?

To protect your privacy, you need to serve as the applicant on the form. The notary needs to see two forms of ID to verify that you are the applicant listed on the USPS Form 1583.

The information requested on this form is strictly used to complete the USPS form 1583. Your form then will be securely saved as proof that we received your consent to open, scan, ship, or shred mail that’s addressed to you.

Acceptable Forms of Identification

General guidelines:

  • At least one ID must have a photo of the applicant
  • At least one ID must verify the home or business address
  • ID’s lacking both a photo and address are not acceptable.

ID’s that are acceptable:

  • Valid driver’s license or state identification card (not a driver’s license)
  • Armed forces or government identification card
  • Passport, alien registration card, or certificate of naturalization
  • A Current lease, mortgage, or deed of trust
  • Voter or vehicle registration card
  • Home or vehicle insurance policy
  • School ID
  • Work/Corporate ID

ID’s that are NOT acceptable:

  • Social security cards
  • Credit cards
  • Birth certificates
  • Utility bills

How to notarize your form

A notary is a licensed official who will verify your identity and provide an official stamp on the USPS Form 1583. This stamp (in English or the local language) is required on your Form 1583 for it to be complete.

Some options to get the form notarized include:

  • Using a local official, such as an attorney or bank official, who can provide a similar stamp.
  • Using an online notary service – this option is for US citizens only.
  • Call your country’s US Embassy for the service, if you’re a US citizen.
  • Notarize via Skype call with US Global Mail.

Note: Notary services do incur a small fee in most cases.

US Global Mail Support

US Global Mail provides customers with pre-filled form on your dashboard after signing up.

Along with detailed instructions, live support and notary services to complete the form.

Contact us if you have further questions.

To ensure your mail and account’s security, we ask for a photo ID that matches the name on your credit card. This is a best practice advised by credit card companies and the Security Standard Council to protect you from fraud.

Yes. No matter where you move, your address remains the same with us. You can access your account and manage your mail and packages virtually.

Per US Postal Regulations, US Global Mail must have one the following documents:

– Incorporation certificate

– Commercial Registration

– Certificate for The Registration of The Name along with a photo ID of the
  officer named in the document.

Yes. Many companies offer mail forwarding service to their Expats. Examples include Netflix, AmerisourceBergen, Anadarko, Exterran, Shell, Chubb etc.

Send us the contact info of your mobility manager and we’ll be happy to show them how our service provides big savings for expats and the company.

No. Anyone can get an address in the US, irrespective of where they live.

After getting your address with us, make sure to inform USPS of your new address. Visit your local post office or do it online here.

If you’ve done that, double check with USPS to ensure your new address is added correctly. If we receive mail without a correct name or box number, it delays the process of entry into your inbox.

Yes, you can. When you sign up with us, you will get a new US address for your mail. Simply redirect mail coming to your old address via the post office to your new address with US Global Mail.

As long as you keep redirecting your mail with the USPS- you have to renew the redirection every 6 months- you can keep using your old address.

You will get an actual Street Address, not a PO Box. It will be something like:
Your Name or Company
1321 Upland Dr.NNNN *
Houston, TX
77043
USA

*NNNN can be box number, PMB (Personal Mail Box), Suite, Apartment or Office number.

We have one centralized operation in Houston for speed and efficiency. We own and manage our own facilities, so you can rest assured of the safety of your mail.

We own our warehouses so we have complete control over receiving, sorting and shipping your mail. This is important for the safety of your mail which can contain sensitive information.

Having multiple addresses means we would contract with 3rd party stores or individuals to receive, handle and then ship your mail to our central location. This delays your access to mail by 2-3 business days and opens it to unnecessary risks. This practice is used by many competing providers but we prefer to not compromise on the security of our customers mail.

Your address with mail forwarding services is state-agnostic. Once you fill out a redirect form with USPS, it will forward your mail to the new address, irrespective of where it is in the US. That means the senders don’t need to know your address in Houston and can keep sending mail to your old address. You can receive your mail as if your address never changed.

If you are moving overseas, the State of your address is in matters even less. You access your mail 24/7 via the Virtual Mailbox.

Yes. You can always update your address and add addresses easily via your Virtual Mailbox.

No. US laws don’t make you liable for taxes in any state without living there. Having an address in the state does not make you a resident of that state.

The answer is Yes and No!

Yes, because most banks and credit card companies allow our address to be used on the account as your personal address.

However, some banks have recently started asking for a personal address which is not a CMRA (Commercial Mail Receiving Agency) address. In such cases, our clients provide a address of a friend or family member or their company as the personal address and their US Global Mail address as the shipping address. That ensures that no mail goes to the personal address but comes to their Virtual Mailbox at US Global Mail.

Yes, and for FREE, except for Personal (1 person) Plan.

If you’re using Personal (1 person) Plan, you can upgrade to Family Plan to enjoy this benefit.

Yes. Here’s how it works:

1. Send us your check deposit instructions and your bank account
     information in the packing instructions of your shipment request or via an
     email.

2. We’ll put your check inside an envelope with your letter and mail it your
     bank via the carrier and service of your choice. No extra fees. Only
     standard shipping fee and repack fee, if any, apply.

We recommend you also contact your banker and tell them to expect the check. The mail we sent can be marked to the attention of the banker by name for additional expediency and security.

We scan the outside of all envelopes and boxes. You can see images of these scans in your Virtual Mailbox. For the security of your mail, we do not automatically open any mail.

Your scans will be available to view and download in your Virtual Mailbox for 120 days.

You can store letters for FREE for 180 days and packages FREE for 30 days.

After that, a nominal charge of 10 cents/letter/month and
$1/lb./package/month applies.

Yes, and its FREE for all plans.

Details include: A Photo of the envelope or package, Sender, Item Type,
Description, Dimensions, and Weight.

See what your Virtual Mailbox will look like.

Yes. We offer you an address to receive products from your US suppliers, hold them in our warehouse and upload their information into your Virtual Mailbox. You can decide to ship, consolidate, or return them anywhere in the world as you sell them.

Yes. We receive, store, and itemize your items into your Inventory System. You can manage these items from there. We do not charge extras for packaging unless your items need special handling or extra packing details (tissues, bows, etc).

We can also handle returns/exchanges for you. As we receive them, we will add the box to your Virtual Mailbox for you to see and can open the returned boxed and add items back into inventory.

Contact us if you have further questions.

We can customize plans for your needs. We’ve helped expats of Fortune 500 companies like Netflix, Symantec, Google, Apple, Rockwell Collins, Wal-Mart, BP, Shell, Regeneron, AmerisourceBergen, Exterran, Anadarko etc.

For any queries, please contact us.

Your monthly costs will include a monthly membership fee and extra costs for additional services used.

Your investment depends on the membership plan. Across plans, your membership offers many features and benefits, including: UNLIMITED number of items receive/send, FREE check deposit, FREE shredding of junk mail, FREE Unlimited forwarding addresses, FREE letter storage for 180 days, FREE package storage for 30 days, FREE insurance up to $100 on every shipment, etc. All these features are accessed via your Virtual Mailbox.

Any additional costs are from scanning or shipping which depends on how much you ship monthly. We offer 50-80% discounts on shipping rates. To compare our prices versus other services, click here.

No. Our rates including shipping costs only.

Each country has its own customs, tariffs, or taxes, which US Global Mail has no control over. To learn more about these costs, you can contact the local customs office in your destination country.

Yes! If you refer a new customer, both of you will enjoy a FREE month of service. From time to time we also offer promotions on our social media pages: Facebook, Twitter, LinkedIn .

To ensure that no one can use your card without authorization. Given the fraud in credit cards, we ask you to verify a small charge we place on your card during sign up. This charge is automatically refunded within 48 hours and is usually less than $5.

Your personal account can only receive mail addressed to your personal names.

If you have both personal names and business names, you’ll need a US Business Address Plan. Our business plans are among the most affordable, from $25/mo.

One: If you’re the only person who receives the mail. If you’re married, and still got mails to your maiden mails, we can make adjustments on your account to accommodate. You’ll only need to provide us your ID with maiden name for verification purpose.

More than one: If more than one person will receive the mail. You can add UNLIMITED names on this plan.

Credit card: Visa, Mastercard, Discover, and American Express

Wire transfers and Western Union are accepted for shipments but must be paid in advance and will occur transfer fees. Contact us with subject “Wire or Western Union” to use this method.

We don’t accept PayPal payment at this time.

Bundle all letters once a month and ship using USPS Letter Post Air Mail option to mail letters. Typical ETA is 5 – 14 days, and costs are much less than other carriers (saving up to 80%).

It depends on the term you select: Monthly, Annual, or Every two years. You will be billed upon the expiration of your term.

You can update your card anytime via the Account Settings tab of your Virtual Mailbox.

Please note: Credit Card Verification is required to ensure your account’s security.

Unfortunately, that’s one thing we cannot do. Our posted rates will apply if you ship using FedEx, UPS, or DHL..

Most all countries that the US govt. allows shipping to. Check if your country is available in our shipping calculator here.

Yes. Many customers living in the U.S. use our services to manage their mail and packages. Those who are often on the move (RVers, Globetrotters, Sales Reps, etc.) love our service features and our discounts on shipping. You can save 30-50% over retail shipper rates shipping within the country. See savings in our rates calculator.

We cannot ship anything that is prohibited to ship by US customs laws and delivery company restrictions. Common examples include flammable items including perfume, matches, butane lighters, pressure tanks, gasoline and fuels; weapons, explosives, ammunition, scopes, guns or any parts; military and law enforcement equipment; poisonous and toxic substances, live and dead animals, human remains, items protected under the endangered species act; etc.

Prohibited items vary by country. To see a complete list, please select check country regulations here.

You may, but please note that we are not set up to handle walk-in pick up requests efficiently and it causes a disruption in our normal business. But you may email us a day in advance and we will get your items ready for pickup.

There is a handling fee for pick-ups. For letters: $5 flat fee. For packages: $15 service fee plus $1/pound.

Yes, if you select this option on your 1583 Form and registration page. It’s FREE. However, we must have your explicit confirmation before receiving such shipments.

We ship domestically and internationally through USPS, UPS, DHL, FedEx, and Aramex. We receive discounted rates from all of them other than USPS and pass these savings onto you.

Shipping costs are calculated based on shipping method, size and weight, and destination. When you request a shipment, you can estimate the time and cost using the calculator.

No. We offer FREE handling for both letters and boxes in all plans.

Yes. We recommend you declare a reasonable value for your items. Failure to do so could result in extra duties, fines, or delays as customs inspects your packages further. We are not responsible for what you declare on your shipments.

No. Our business hours are Monday-Friday, 8am-6pm. We cannot receive deliveries on weekends.

Make sure to un-check Saturday and Sunday delivery in your order. Otherwise, your boxes will be left outside the building. We are not responsible for deliveries left outside our premises by shippers.

Make sure to request shipments before 1-3pm US Central Time (GMT-6:00). Different services have different deadlines.

Requests after 3pm US Central Time (GMT-6:00) can be shipped on the same day with Expedited Shipping. A small fee of $5 applies. Contact us for an Expedited Shipping request.

No. But if you are sending us a freight shipment, we must know in advance. Please contact to inform us.

Yes. We repack items from multiple shipments into as few boxes as possible to help save you on shipping costs. We do not charge for any repack except for the cost of outgoing box which is a flat $5 for boxes and $2 for letters.

So, for example, we could repack 5 items from 5 separate boxes and letters into 1 box, and your cost would be $5 for the repack.

Yes. We provide a FREE insurance up to $100 on every shipment. You could buy additional insurance during shipping. Most shippers charge about $2 for every additional $100.

We are closed on weekends. Shippers attempting to deliver on weekends will send you an undeliverable message.

If you get that message, we recommend you ask the vendor to attempt delivery again during weekdays during the hours of 8am – 6pm CT.

We’ll notify you once we get such mail. If you can get us the paperwork quickly, we can keep the item for you. Otherwise, Federal regulations require us to return the item to the Post Office.

If that happens, let us know and we will work with the shippers and their local agents to get the package out as quickly as possible. Usually customs want some additional paperwork or receipts etc.

We cannot guarantee anything with items stuck in customs as we have no control over customs agents or policies in foreign countries, but we do get involved and try our best to help.

Dimensional weight, or volumetric weight, is a measure used to estimate the total weight of an item from its length, width, and height. The global transportation industry adopts this technique to estimate a minimum charge for the cubic space of a package.

In 2015, UPS and FedEx announced to charge all shipments based on the greater of their actual weight and dimensional weight of a package.

Click to see how main shippers calculate Dimensional Weight:
DHLUPSFedEx

You can cancel your account via your Virtual Mailbox, in Account Settings anytime.

We recommend you move to a wind-down plan when ready to close. That will ensure you do not miss any mail during transition. The wind-down plan is available as an option when you are closing your account online.

USPS regulations require US Global Mail to accept incoming mail sent to an address for 6 months after the date of cancellation.

After this period, any mail existing in storage and any new mail items received will be returned to sender and or shredded.

We recommend a 2-month wind-down option to ensure a smooth transition for your mail. This option allows you to use your account for 2 more months with a discounted fee of $15. This will give you enough time to make the change over to your new address.

Yes, of course. We refund all unused whole months of service. The used months are billed as monthly plan. Refunds are issued for the remaining months: Total paid amount – Used months at monthly rate of that plan.

We offer a compelling Affiliate Program with revenue sharing. Affiliates receive a unique trackable link to keep track of their referrals for monthly pay-outs. Support such as banners, buttons, copy and materials are available.

If you’re interested in exploring a partnership, please contact us for details