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USPS Informed Delivery Not Working: What To Do

Informed delivery, although a very handy solution to preview snail mail online, can some times have technical difficulties. Here are the most common problems you’ll face when using Informed Delivery & how to fix them.

USPS Informed Delivery is a service offered to residential addresses that allows you to have access to all your incoming mail before you receive it. While this is fantastic, like everything in life, it can sometimes prove faulty.

 

As you may well know, this can be pretty frustrating for people who rely on this service. Luckily, we have some reasons why informed delivery is down and what you can do to fix it.

 

Informed delivery on mobile phone

 

USPS Informed Delivery Common Problems And How to Fix Them

 

Problems with mail are tricky to deal with since you probably have something important (or exciting) on the way. Although patience is key with all snail mail services, there are some things you can do to fix common problems with Informed Delivery.

 

Informed delivery on a desktop and mobile device

 

USPS Informed Delivery Missing Mail

 

Sometimes, you may find yourself in a puzzling situation where you have received a notification about your mail piece, but it has not yet arrived in your mailbox.

 

Unfortunately, you might have to practice patience with this one since USPS Informed Delivery sends alerts for letters and packages that are arriving shortly, not necessarily on the same day. So, you should wait up to a week after you’ve received the notification to allow time for delivery.

 

However, in some circumstances, this won’t be the case.

 

Your mail could have been scanned automatically by machinery, but your actual letter might not have been passed on to your mail carrier before they left for their delivery round.

 

Moreover, if you have paid for a slower shipping procedure, you should expect to wait a little longer for your letter.

 

Finally, if your mail piece falls into a category like Certified Mail, you won’t receive it until certain actions have been completed (like obtaining your signature, for example).

 

Person looking into an empty mailbox

 

No Images On Informed Delivery

 

One of the most common informed delivery problems is that no image of the mail piece can be seen on your account.

 

If your mail piece is larger than the standard size of an envelope, then you will not receive an image of it. Why? USPS Informed Delivery simply doesn’t offer the image service for large mail pieces at this time (unfortunate, but true). Although, it’s not all bad! Your daily notification will come with a message saying alerting you to the fact that there is no image for the larger pieces of mail.

 

However, if you are someone who receives a lot of postcards, USPS Informed Delivery service may not be for you. They don’t tend to snap pictures of both sides. So, you will only get to view the part with the bar code on your online portal.

 

picture that says "no image available" for informed delivery

 

No Email Notifications

 

If you aren’t receiving email notifications from Informed Delivery, there may be a really simple explanation for this: you’ve changed your email address and forgotten to update it.

 

To update your address you need to follow these steps:

 

  1. Go to your usps.com profile.
  2. Input your new email address.
  3. Make sure to save the changes.

 

After this, you should find that the alerts are getting to you promptly, without a hitch.

 

Remember that you can only have one email address per account. So, if your partner or other household member has changed your profile address so they can receive information about their mail, your one will have been deleted. Just ask them to make their own account, change your address back and everything will be hunky-dory!

 

Email icon with a blue exclamation mark

 

Address Not Eligible For Informed Delivery

 

Unfortunately, there are still addresses that are not eligible for Informed Delivery. To figure out whether your location is covered, you can make use of their ZIP code lookup tool.

 

Airplane view of a neighborhood

 

Mis-delivered Mail

 

For mailpieces that have a correct address, proper postage and no forwarding address, the United States Postal Service will deliver the item no matter what. So, if you’ve recently moved house and receiving the previous tenant’s mail, they have not updated their information.

 

It’s quite easy to return it. You can leave it in a USPS Collection Box or another post box with a note saying “not at this address” on the envelope. Make sure you scribble over the barcode too!

 

Does USPS Offer A Virtual Mailbox?

 

No. The USPS does not offer a virtual mailbox. The USPS only offers the Informed Delivery service, which provides customers an exterior scan of incoming mail. A virtual mailbox gives customers both an exterior & interior scan of their mail.

Location on a map on smart phone device

 

How to Stop USPS Informed Delivery

 

If these problems are making it impossible for you to enjoy the benefits of USPS Informed Delivery, you are able to cancel it.

 

To do this, you will need the unsubscribe code that is situated on your welcome kit. Then, just go to the USPS website and enter it. They will ask you to submit a reason for unsubscribing. You can choose from:

 

  • My identity has been stolen
  • I don’t recognize the account
  • I don’t want the service
  • Other

 

When picking from the above, we recommend choosing “I don’t want the service” or “other” if you’re leaving due to problems with Informed Delivery.

 

An image with text saying "no more"

 

A More Reliable Alternative

 

For those of you who are fed up with the USPS Informed Delivery service, US Global Mail is extremely proud to offer a reliable alternative.

 

This virtual mailbox will bring a futuristic feel to your mail service and provide you with a super simple way to manage your letters and packages.

 

With US Global Mail, you will receive images of your letter-sized mail and your parcels! Based on the pictures, you can then decide whether our expert mail people should shred, ship or deposit your letters and parcels. Our virtual mailbox gives you complete control over your post.

 

Virtual mailbox on a computer & smartphone device

 

We only employ the best of the best when it comes to our mail pickers so you can relax knowing that all of your letters and packages are in safe hands. But don’t just take our word for it, our happy customers speak the truth!

 

Owning a virtual mailbox with US Global Mail will bring you a worry-free postal experience. It is easy to sign up and simple to use. Snail mail doesn’t need to be a hard, stressful, worrisome act!

 

Why wait for reliability? Why wait for convenience? Why wait for futuristic mail handling? Get your virtual mailbox right here, right now.

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