4.7 out of 5 stars
Based on 2000+ reviews
How we keep your mail secure and compliant
Bank-grade encryption and secure infrastructure
All data is encrypted using 256-bit AES encryption, the same standard used by banks and government agencies. Your mail is stored on Google Cloud and AWS, both SOC 2 and HIPAA compliant platforms. Every scan and document is protected in transit and at rest.
Strict access controls and compliance oversight
At US Global Mail, privacy is foundational. In our managed locations, mail is handled only by trained, authorized personnel in our secure facility.
We offer role-based access controls and two-factor authentication (2FA) to ensure only approved users can view your documents. Our compliance team conducts regular audits aligned with SOC 2, HIPAA, and USPS standards. Privacy is embedded across every function—engineering, operations, and customer service, ensuring full control over who can see what and why.
Two factor authentication (2FA)
Every login can use two forms of verification, your password plus a secondary authentication factor. This prevents unauthorized access even if credentials are compromised.
Full control over your data lifecycle
Download, archive, or permanently delete your documents at any time. Every scan includes a visible countdown timer showing days until automatic deletion (180 days after upload). This approach minimizes security risks and keeps your digital footprint small. Manual deletion is always available, and all deletions are permanent.
Join the #1 Leader In Virtual Mail Management
To get started, pick an address to open a business, for IRS, legal requirements, banking, and more.
Frequently Asked Questions
Everything you need to know about the product and billing.
Is my mail secure and private?
Yes. Your mail is stored in a secure, access-controlled facility monitored 24/7 by video surveillance. Only trained and background-checked personnel are allowed to handle your mail.
Who has access to my mail?
Only a limited number of authorized employees have access to mail. These individuals undergo rigorous screening and continuous training to ensure compliance with strict privacy and handling protocols.
How is my personal information protected?
All customer data is stored using high-grade encryption (both in transit and at rest), and the systems are protected by firewalls, multi-factor authentication, and regular security updates. We are fully compliant with industry standards such as HIPAA and SOC 2.
Do you sell my data?
No. Your data is never sold to third parties.
How do you verify my identity?
Identity verification is completed using USPS Form 1583 and at least two forms of ID, as required by federal law. This ensures only verified individuals can open a virtual mailbox.
What happens if mail is lost or stolen?
While rare, mail loss is mitigated by internal tracking, security cameras, and chain-of-custody protocols. All events are logged, and support is available to assist with investigations or claims if necessary.
Can I control who accesses my mailbox?
Yes. Account holders can add authorized users and control permissions for each, allowing specific individuals to access or manage mail based on your settings.
Do you comply with USPS regulations and international mailing laws?
Absolutely. The service complies with all USPS and international mailing regulations, including identity verification and secure handling protocols.
Are your systems audited for Soc2 and Hipaa?
Yes. we are SOC 2 Type II and HIPAA compliant. Our systems undergo regular audits and vulnerability assessments to maintain the compliance. Security updates, patches, and enhancements are applied routinely.
How are letter scans handled securely?
You can choose to have your mail scanned only upon request. The scanning process is conducted in-house by secure, trained personnel, and all scanned content is encrypted when uploading to your account.
What is a Business Associate Agreement (BAA)?
A BAA is a legal contract required under HIPAA when a third party handles protected health information (PHI) on your behalf. US Global Mail offers a BAA to healthcare organizations and other covered entities on our custom plans, confirming our commitment to safeguarding your sensitive data.
What is the difference between HIPAA and SOC 2 compliance?
HIPAA is a federal regulation that protects health information and applies to healthcare providers and their business associates. SOC 2 is a security framework developed by the AICPA that verifies an organization’s controls for data security, availability, and confidentiality. US Global Mail meets both standards, providing comprehensive protection for sensitive mail.
Got more questions?