Everything you need to know about our virtual mail service.
Is the address a PO Box?
No. Your US Global Mail address is a real street address, not a PO Box. You can use it with government agencies, tax authorities, and vendors that require a physical address.
Example (California address):
CALIFORNIA
2041 E St. ####
Concord, CA 94520
“####” is your unique mailbox number. You can label it as Suite, Unit, #, etc.
Can I use the service if I live outside the U.S.?
Absolutely! USGM is popular with expats, retirees, digital nomads, and international business owners who need a reliable U.S. mail address.
Can I use my USGM address with government agencies?
Yes. Your USGM address is valid with the IRS, state agencies, vendors, and other organizations that require a physical U.S. address.
Can I receive mail for my whole family or multiple businesses in one mailbox?
Yes. You can add multiple personal and business names to a single mailbox during sign-up. That way, your entire family or different business entities can share the same address.
How does the free check deposit service work?
There are two ways to handle check deposits with US Global Mail:
- Upload it to your banking platform digitally using the scanned image of the check
- Deposit check via mail
Both methods are free as in we don’t charge any additional handling fees for check deposit, unlike all other virtual mailbox providers. You just cover standard shipping and any repacking fees using deposit by mail method. Read more details here: How do I handle business check deposits? | Us Global Mail Help Center
Can I change my plan at any time?
Absolutely. You can upgrade, downgrade, or cancel whenever you like. We offer flexible options to adapt to your changing needs.
I don’t see my current plan listed on the page?
You may be on a legacy plan that’s no longer offered but still active. Click here to view full details on grandfathered plans and included features.
Is there a free trial available?
We offer a 30-day money-back guarantee on all plans. If you don’t love the service, cancel within the first 30 days to receive a full refund—no questions asked.
How long does it take to set up my virtual mailbox?
Setup takes just 5 minutes with our guided sign-up. Here’s what you’ll do:
- Choose an address and plan.
- Add billing information.
- Upload your IDs and sign Form 1583 (we pre-fill it for you).
Once that’s done, your mailbox is ready to receive mail instantly.
How quickly can I access my mail?
We process all incoming mail on the same day it arrives. Depending on your plan:
- Interior scans: Ready within 4–8 business hours.
- Physical forwarding: Shipped the same day if requested by 1 p.m.
- Check deposits: Processed the same day if requested by 1 p.m
How secure is my mail and data with USGM?
We employ bank-grade security to protect your information:
- 256-bit SSL encryption for all data transmissions
- Secure, access-controlled facilities
- SOC 2 & HIPAA-compliant standards
- Employee background checks and strict confidentiality agreements
- Robust data backup and disaster recovery protocols
Is there a contract or long-term commitment required?
No. We offer flexible monthly plans (cancel anytime) and annual plans (with discounted rates). Plus, our 30-day money-back guarantee gives you a risk-free way to try the service.
What kind of customer support is available?
Real humans! Call, chat, or email our dedicated account managers or support specialists. They have full authority to resolve issues and make changes for your satisfaction.
Does the service integrate with other apps?
Yes. USGM integrates with over 200 apps, including Slack, Dropbox, Google Drive, and Trello, making it easy to streamline your mail workflow.