Jobs at US Global Mail

We are looking for a Senior Full-Stack Web Developer with extensive hands-on experience building modern web applications using TypeScript, React, Node.js, and PostgreSQL. The ideal candidate is a seasoned engineer (5+ years, ideally closer to 10+) who can independently design, deliver, and maintain production-grade features in a fast-moving environment.

This is a long-term role with strong growth potential, including possibility of stock options after one year.

Key Responsibilities

• Design, build, and maintain full-stack features across React, Node.js, and PostgreSQL.
• Develop and maintain REST APIs using Node.js and Sequelize ORM.
• Improve performance, scalability, and reliability of existing systems.
• Collaborate with a distributed team using modern tooling and development practices.
• Review code, participate in architecture discussions, and uphold high engineering standards.
• Troubleshoot production issues and contribute to continuous improvement.

Required Qualifications

• 5+ years of full-stack development experience (10+ years preferred).
• Strong proficiency in TypeScript, React, Node.js.
• Deep experience working with PostgreSQL and Sequelize ORM.
• Experience building and consuming REST APIs.
• Strong understanding of modern software architecture, debugging, and testing.

Perks:

daily good vibes
no-nagging, friendly, fun environment
an awesome engineering team
opportunity to be your own boss (kinda)
flexible work hours
your own office with a door!
company subsidized medical, vision, dental & life insurance
PTO and holidays

Job Description

We’re seeking a Full-Stack Web Developer (3–5 years experience) with solid hands-on skills across TypeScript, React, Node.js, and PostgreSQL. The ideal candidate is comfortable working on both front-end and back-end tasks, writing clean and maintainable code, and collaborating remotely within a small but fast-moving team.

This is a long-term role with opportunities for growth and technical ownership.

Key Responsibilities

• Develop front-end features using React and TypeScript.
• Implement and maintain Node.js backend services and REST APIs.
• Work with PostgreSQL and Sequelize to build and optimize data models.
• Debug, troubleshoot, and resolve issues across the stack.
• Contribute to code reviews and follow engineering best practices.
• Collaborate directly with senior engineers and the CTO on feature delivery.

Required Qualifications

• 3–5 years of professional experience working as a full-stack developer.
• Strong skills in TypeScript, React, and Node.js.
• Experience with PostgreSQL and Sequelize ORM.
• Experience building and integrating with REST APIs.
• Good understanding of version control, testing, and modern development workflows.

Nice-to-Have Skills

• Familiarity with Angular, React Native, or Electron.
• Experience with Pub/Sub or event-driven systems.
• Knowledge of WordPress/PHP for occasional legacy tasks.

Compensation & Benefits

• Based on experience and skill level.
• Fully remote role with flexible working hours.
• 1 week (40 hours) paid vacation per year.
• Paid holidays.
• Possibility of stock options after 1 year, with potential upside tied to a 3–5 year exit.
• Opportunity for mentorship and growth into a senior role.

Who We’re Looking For

A motivated developer who:

• Writes clean, reliable, readable code.
• Learns quickly and adapts well to new tools and requirements.
• Collaborates effectively in a remote environment.
• Wants long-term stability and real product impact.

US Global Mail is the leading AI-powered digital mailroom platform, serving individuals, families, nonprofits, and enterprise clients nationwide. As we scale rapidly, we’re looking for a Customer Success & Support Manager who can create structure, manage our support team, and ensure every customer—from a single household to a 5,000-employee enterprise—has an exceptional experience.

This role is not warehouse operations, but you will work closely with our Ops team to ensure smooth handoffs, escalations, and process execution.

What You’ll Own

• Lead and manage a team of customer support agents — including offshore agents

• Build and optimize CS processes, documentation, and playbooks

• Own customer renewals, retention strategies, and long-term account health

• Act as the escalation point for high-touch B2B and enterprise clients

• Oversee onboarding quality (BDR handles onboarding, you ensure consistency)

• Monitor SLAs, dashboards, and CS performance metrics; implement improvements

• Partner closely with Operations to align workflows, resolve issues, and maintain service quality

• Champion the use of AI tools and automation to improve efficiency across Support and CS

• Collaborate cross-functionally with Product, Engineering, and Leadership on customer insights and feature feedback

Must-Have Experience

• Strong proficiency with Intercom (inbox, macros, automation, reporting)

• Experience working directly with B2B or enterprise clients

• Previous leadership of overseas support teams (hiring, training, QA, coaching)

• Proven track record improving processes, SOPs, and support operations

• Tech-forward mindset with comfort using AI tools, automation systems, and SaaS platforms

• 3–5+ years in Customer Success, Customer Support Management, or related roles

• Excellent written and verbal communication skills; calm under pressure

You’ll Thrive Here If You Are

• Obsessed with delivering a consistent, high-quality customer experience

• Passionate about building scalable systems (not firefighting forever)

• Comfortable collaborating with Ops partners and stepping into light Ops tasks when needed

• Curious and proactive about using technology + AI to streamline support

• A strong people leader who sets clear expectations and grows team capability

Why Join Us

• Be part of transforming a 25-year legacy logistics business into the leading AI-powered digital mailroom platform

• Own and mature the entire Customer Success + Support engine

• Work closely with leadership on impact-driven initiatives

• Opportunity to grow into a Director-level role as we scale

Compensation

Competitive salary based on experience + performance incentives. Full benefits included.

How to Apply

Submit your resume along with a brief note on why you’d be a strong fit for a high-impact Customer Success and Support leadership role in a fast-scaling tech and logistics environment.

Job Description

US Global Mail looking for a new team member who is interested in working in a team environment in a warehouse setting. As a valued team member, you will perform duties required in the warehouse- packing, shipping, inventory control and management etc.

You will be expected to maintain a high level of accuracy and customer satisfaction.

If you consider yourself a self starter and a team player looking for stable employment with benefits and a drive to succeed and grow, we are looking for you!

We would love to meet you and explore working together. Respond to this posting with the numbers ‘007’ in your cover letter to set up a time to meet with our management team.

Requirements:

• Ability to lift up to 50lbs
• Own transportation to come to work
• Attention to detail
• Previous shipping experience highly desirable
• Ability to read and follow instructions
• Desire to do good work

Benefits: Salary, Paid holidays, Paid vacation, Stipend for healthcare, good team atmosphere

Full-time position.