Few things frustrate the way that an Amazon package delivered to the wrong house can.
Amazon has made ordering things online almost effortless.
You find what you want (from an almost endless amount of products). You order it – sometimes with one click purchasing. And then it gets sent to your doorstep in two or three days, often with 100% free shipping.
Only sometimes it doesn’t get sent to your doorstep at all!
Thankfully, this happens very rarely – but it is something that you’ll want to prepare for.
Figuring out exactly what to do when Amazon delivered to the wrong house is critical. Especially if you want to make sure that it stops happening in the future.
Let’s get into it.
How Often Does This Happen?
To kick things off, let’s really reinforce just how rare it is for Amazon to delivered to the wrong house.
At last count, Amazon was handling somewhere north of 66,000 orders per hour in the United States alone. They were shipping out about 1.6 million packages every single day to addresses in the United States as well.
This number could be even higher today, especially with the way that people are ordering online right now.
Every now and again, it stands to reason, a handful of packages are going to be delivered to the wrong address. It’s just human nature and mistakes are going to be made.
Still, we are likely looking at a rate of accidental Amazon delivery to the wrong address of weigh less than a fraction of 1%. This definitely isn’t an impossibility but the odds of you having to deal with this problem even a handful of times throughout your life are pretty low.
Just be sure that you are prepared to navigate the situation if you do have to deal with it, though. And that’s why we put together this detailed guide!
Is It Always Amazon’s Fault?
It isn’t always Amazon’s fault that a package gets delivered to the wrong house, either.
Sometimes it definitely is. The wrong shipping label gets printed, attached to the wrong box, and all of a sudden products headed for Massachusetts are now on their way to Hawaii.
That’s 100% on Amazon.
Sometimes, though, the shipper responsible for getting the package from Amazon to your doorstep messes up somewhere along the line. Maybe a bunch of boxes (correctly addressed) end up getting dumped at the same address when they should have been split up into multiple deliveries.
At the end of the day, who got this wrong isn’t quite as important as tracking down your package and making sure that it gets to the right address. And then making sure it never happens again, of course!
Amazon Delivered to the Wrong House – Now What?
All right, you’ve given it a couple of days to see if your package would actually arrive but it looks like something really did go sideways.
You are sure that your package hasn’t been delivered to the right address. You think that Amazon delivered to the wrong house and you need to get this straightened out ASAP.
Here’s what you’re going to want to do!
Try and Track Down Your Package
For starters, it’s a good idea to try and track down your package to its last known location.
Jump on Amazon (the website or through the mobile app), pull up the order that has gone missing, and have a look at the tracking information. Check to confirm that it is in fact telling you it has been delivered and isn’t still in transit.
If you see that “delivered” message, though, it’s time to work backwards from there. See what USPS (or partner shipping company) facilities the package moved through. You might need to contact those organizations directly for more information.
Double Check Your Home for a Package You Think is Missing
Before you do that, though, it’s a good idea to have a look around your home just to make sure that your package isn’t hiding somewhere.
Every now and again a new driver or mail carrier is hired on and they might not leave your package is the same place the old one did. Maybe there was a lot of rain or standing water and your package was placed somewhere you didn’t expect to protect it.
Maybe your package was just dropped off in front of a different door, on your porch, or just somewhere else you aren’t used to finding your packages for a whole bunch of different reasons.
The important thing is to do a full search, really combing the area to make sure that your package isn’t hiding somewhere unexpected.
You’d be amazed at the amount of people 100% sure that they are dealing with a situation of Amazon delivered to the wrong house when really there package just wasn’t on the front step but at the back door!
If, after a full search, you still can’t find your package – and you’ve confirmed it to have been delivered – you’re ready to take the next steps.
Ask Around to See If Your Neighbors Have Your Package
Asking to see if your neighbors have your package isn’t a bad idea, either.
This is especially useful if you are friendly with your neighbors or have had their packages show up on your doorstep in the past.
Like we mentioned earlier, sometimes shipping services and mail carriers draw multiple packages off at the wrong spot almost absentmindedly. This isn’t done intentionally, but sometimes things just sort of get “lumped in” together.
You might be able to save a lot of headache, a lot of hassle, and a lot of frustration just by asking around the neighborhood. On top of that, you might not only track down your missing package may get to know your neighbors a little better, too.
Should you still not be able to track your package down, though, it’s time to get a hold of Amazon customer support.
Contact Amazon Customer Service
Amazon offers a variety of different help options that you can take advantage of, many of them really convenient and all of them available 24/7 every day of the year.
The online help solutions are probably the easiest of the bunch to leverage.
For one thing, you can simply pop on Amazon.com (or open up the mobile app) and find customer support in about two seconds. You’ll be able to reach out via different online tools, check out their online knowledgebase, and get the help you need from the comfort of your phone or computer.
The biggest drawback with the online help tools, though, is that they may not be as helpful for your specific situation as you need them to be. They can also be a little bit slow, especially if you are using the self-directed help tools.
Live chat is a better option for sure and it is also available 24/7 every day of the year.
Live chat capabilities are included in the mobile app as well as the website and are really easy to use. Simply navigate to this area of the Customer Support section, open up the live chat bubble, and in two or three seconds you’ll be connected to someone from Amazon that can help.
Let them know exactly what your issue is. Really help them to understand that Amazon delivered to the wrong house and that your package is missing.
Live chat will usually ask for information about your order (including order number and tracking information). Give them as much info as possible about your situation so that they can help track down your package or have a replacement sent out to the right address ASAP.
Email might be a way to go, particularly if you aren’t in that much of a hurry.
The beautiful thing about email is that it offers you plenty of opportunity to really explain your situation in detail. The downside of email, though, is that it is (obviously) a little slower than live chat support or phone support.
It might take you two or three days to hash out this issue. Live chat and phone support are going to give you immediate relief (or at least get the ball rolling right away).
Most people dealing with an Amazon delivered to the wrong house situation are probably going to use the phone support option more than anything else.
The big advantage here, obviously, is the speed of which you’ll be able to get real help. You won’t have to worry about anything getting “lost in translation” and you won’t have to worry about any delays, either.
Having someone live on the other end of the phone to help you out is a game changer!
All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. Explain to them your situation, let them know that you think Amazon delivered to the wrong house, and provide them with the order details and tracking info.
They’ll handle the rest of the heavy lifting for you. They’ll also let you know where they think the package went (if they can find it) and will be able to refund or send out a new package right away.
That’s tough to beat!
Contact the Shipping Service
Of course, as we mentioned above sometimes it is Amazon’s fault that your package got delivered to the wrong address.
Sometimes it’s the shipping company that had things go a little bit sideways.
Here’s the contact information for three of the most popular Amazon shipping partners that might have been responsible for delivering your package to the wrong address. Give them a call if you need more answers!
The United States Postal Service handles the overwhelming majority of Amazon deliveries (including on Sunday) and may be the perfect people to contact when your package is missing.
Customer service can be reached at 1-800-275-8777.
You can also track your Amazon delivery via their Delivery Tracking phone number by dialing 1-800-222-1811. Punch in your tracking code through your phone and you’ll get an instant updates about its location.
FedEx also handles a fair share of Amazon packages and they may be the reason that your order ended up at the wrong house.
You can reach their customer service number 24/7, 365 days a year by dialing 1-800-463-3339.
UPS handles Amazon packages as well and sometimes it’s their delivery people that have dropped off your package at the wrong destination.
Dial 1-800-742-5877 any day of the week, at any point in time, to get a hold of UPS customer service.
How to Avoid Amazon Delivered to the Wrong House in the Future
One of the best things you can do to avoid Amazon delivering packages to the wrong house in the future is just to double confirm that your address information is accurate.
Plenty of people have been shocked to find their packages getting delivered at the wrong address simply because of typos in their Amazon account.
Run through your delivery information just to be sure that everything is picture-perfect (to the letter). This’ll take five or 10 minutes at the most but it’ll guarantee that fewer packages from Amazon get delivered to the wrong house going forward.
US Global Mail Makes Missing Packages a Problem of the Past
Of course, if you really want to be sure that you never have to worry about Amazon delivering to the wrong house again you’ll want to get a Virtual Mailbox account from US Global Mail.
The premier Virtual Mailbox service in the industry (for more than 20+ years now), US Global Mail offers:
- A new, private, physical street address to have all of your packages and mail sent to
- Digital scanning and notification of every package and order received, instantly upon reception
- The ability to forward mail and packages to any address on the planet at up to 80% off of retail prices
… And that’s just the tip of the iceberg!
To learn more about everything that makes US Global Mail so special check out their website today!