Textbooks Unlimited (name changed as per client request) is a worldwide textbook distributor located in Malaysia.
Business problem: TX wanted to sell books in the US and give his customers a return base in USA to build customer confidence and speed up the return process. Also, they wanted to store books at USGM in order to speed up the fulfillment process. Instead of having to fulfill orders directly from Malaysia, which would increase costs and slow turnaround for their clients.
Our Solution: USGM provided a virtual business location for the company to seem local, provide a location to accept returns, as well as offer a shipping base to give fast distribution needs.
What we do for TX: USGM serves an order fulfillment provider and a return point. As stock from Malaysia or returns from customers arrive, USGM staff enters the books into TX’s inbox. TX notes the sale in USGM system and provides a shipping address for the customer. For returns, TX is able to validate the tracking information on the returned packaging of the books to verify the customer return and refunds them at a faster pace.
Measurable results: Using USGM has allowed TX to save cost by shipping from Malaysia to customers. Additionally, having a domestic U.S. point gives its customers a faster response time and level of reliability. Customers are able to buy and return books to TX as if it were local. Accessing returned books immediately, TX is able to resell them back. This has helped the company grow by over 20% each year.