Company with about 50 expats was managing their mail in house. Expats would get their mail usually once in 2 months depending on when the HR employee had time to sort, package and mail the items to expats. This resulted in delayed mail, sometimes to severe consequences.
An expat whose house was rented got flooded. The expat received the mail about expired home warranty 3 weeks late as the mail was delayed several weeks before it was sent out. The company had to pay the expat $14,000 in compensation for his loss due to delayed mail.
We helped the company with our solution that lets expats read their mail the day it is delivered, via mail scanning requests. This ensures a similar situation is never the liability of the company. Plus expats love that they can manage their mail themselves rather than risk an employee inadvertently opening up their tax notices or prescription notices.
A survey done by the company 6 months after our service showed the expat satisfaction with their mail handling program had sky rocketed to 91%.