4.7 out of 5 stars
Based on 2000+ reviews
Here’s What We Do to Keep Your Mail Safe
Industry-leading Security You Can Count On
With bank-grade encryption and the latest technology, we are committed to your data security and safe handling of mail. All data that moves between our warehouse and servers is encrypted. We use Google Cloud and AWS – two industry-leading platforms on security to house your data.
Keeping Mail Private with Rigorous Policies, Controls, and Compliance Oversight
At US Global Mail, privacy is foundational. Our infrastructure is designed with multi-layered safeguards to ensure your data remains inaccessible to unauthorized parties, including third parties and internal personnel without explicit access permissions.
We offer strict access management using role-based controls, 2FA authentication for your mailbox. Our internal compliance team conducts regular reviews aligned with USPS, SOC2, and international data privacy standards.
Privacy is embedded across every function—engineering, operations, and customer service, ensuring full control over who can see what and why.
2-step Verification for Added Protection
We offer a 2 step verification to help keep out anyone who shouldn’t have access to your account. This is done via requiring you to use a secondary factor on top of your username and password to log in to your account.
Helping You Download, Delete, or Make a Plan for Your Data
We give you complete control over your data lifecycle. Need to archive your mail? Download it securely in bulk at any time. Want to clean house? Permanently delete documents with a single click.
At US Global Mail, your data is never left to drift indefinitely in the cloud. Every scan you receive comes with a visible countdown timer, showing exactly how many days remain before permanent deletion; automatically scheduled 180 days after upload. You can proactively download and securely store anything you wish to keep. You can also manually delete scans at any time, with deletions being permanent.
This approach minimizes security risks and keeps your digital footprint small.
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Frequently Asked Questions
Everything you need to know about the product and billing.
Is my mail secure and private?
Yes. Your mail is stored in a secure, access-controlled facility monitored 24/7 by video surveillance. Only trained and background-checked personnel are allowed to handle your mail.
Who has access to my mail?
Only a limited number of authorized employees have access to mail. These individuals undergo rigorous screening and continuous training to ensure compliance with strict privacy and handling protocols.
How is my personal information protected?
All customer data is stored using high-grade encryption (both in transit and at rest), and the systems are protected by firewalls, multi-factor authentication, and regular security updates. The company is fully compliant with industry standards such as GDPR and CCPA.
Do you share or sell my data?
No. Your data is never sold or shared with third parties unless legally required or explicitly authorized by you.
How do you verify my identity?
Identity verification is completed using USPS Form 1583 and at least two forms of ID, as required by federal law. This ensures only verified individuals can open a virtual mailbox.
What happens if mail is lost or stolen?
While rare, mail loss is mitigated by internal tracking, security cameras, and chain-of-custody protocols. All events are logged, and support is available to assist with investigations or claims if necessary.
Can I control who accesses my mailbox?
Yes. Account holders can add authorized users and control permissions for each, allowing specific individuals to access or manage mail based on your settings.
Do you comply with USPS regulations and international mailing laws?
Absolutely. The service complies with all USPS and international mailing regulations, including identity verification and secure handling protocols.
How often are your systems audited or updated for security?
Systems undergo regular audits and vulnerability assessments. Updates, patches, and security enhancements are applied routinely to maintain a strong security posture.
How is my credit card information kept secure?
Credit card transactions are handled through PCI-compliant payment processors. US Global Mail never stores your full credit card details on its own servers, ensuring payment data remains protected.
How are letter scans handled securely?
Letters are scanned only upon your request. The scanning process is conducted in-house by secure, trained personnel, and all scanned content is encrypted before being uploaded to your account.
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