Everything you need to know about our virtual mail service.
What happens if I get more mail than my plan includes?
We accept all mail and digitize the exterior envelope scans – those are always free and unlimited on every plan. We built all plans to take into account average use and then added some additional free scanning to cover overages.
If you still need more interior scans beyond your plan’s included amount, each additional open-and-scan is $3. No surprises. You can also add discounted scan bundles during high-volume months. If you’re consistently going over, that’s usually a sign it’s time to upgrade and you can do that anytime
Why does the price vary by address?
Different addresses carry different costs to operate. A premium address in Manhattan costs more to maintain than one in Houston. When you select an address during signup, you’ll see the exact monthly price for that location before you commit.
Which plan should I pick?
Scale is built for a single operator managing mail for one or a few entities — a founder, a solo accountant, an agency. You get AI summaries, scanning, check deposits, and everything you need to run.
Teams is for when multiple people need access to the same mailbox with different permissions, or when you want mail to auto-route to specific departments or people. If you need your AP person to only see invoices and your attorney to only see legal notices, that’s Teams.
If you need unlimited mail, advanced automation rules, dedicated account management, DPA, BAA and custom integrations, pricing is based on your custom requirements. The best way to get a number is to book a 15-minute call.
How does the free check deposit work?
There are two ways to handle check deposits with US Global Mail:
- Upload it to your bank using the scanned image of the check via your app or bank scanner
- Deposit check via mail
Both methods are free as in we don’t charge any additional handling fees for check deposit, unlike all other virtual mailbox providers. You just cover standard shipping and any repacking fees using deposit by mail method. Read more details here: How do I handle business check deposits? | Us Global Mail Help Center
Can I switch plans or cancel at any time?
Yes to both. Upgrade, downgrade, or cancel whenever you want. No long-term contracts on any plan. Monthly plans cancel immediately. Every plan includes a 30-day money-back guarantee — if it’s not right, you get a full refund within first 30 days.
What does “recipients” mean on the pricing table?
Recipients are the names authorized to receive mail at your address. If your mailbox receives mail for “Acme LLC,” “Acme Holdings,” and “Jane Doe,” that’s three recipients. Scale includes 10. Teams includes 25. You can add more at $5 each.
How does the 30-day money-back guarantee work?
Sign up, try the service, get your address, receive mail. If you decide it’s not for you within 30 days, contact us and we refund your full plan cost. No hoops, no retention calls, no questions.
I’m on an older plan I don’t see listed here. What happened?
Your plan is still active and fully supported. We’ve simplified our pricing tiers, but grandfathered plans keep all their existing features and pricing. See details on legacy plans here.