| 1) |
What will my address with
U.S. Global Mail look like? What options are available?
Is it simply a P.O. Box?
You will have a Houston, TX address of the following
form:
Your Name or Company
Your Box Number*
Houston, TX 77079
*For this line, we offer you the option of choosing
a box, suite, office, number, or department.
Note that this is NOT just a PO Box. We are
fully authorized to receive shipments from couriers such as FedEx, UPS, and DHL,
and you will not face the problems of companies
that refuse to ship to this type of address.
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| 2) |
I am a frequent traveler and need my mail
shipped to my current location. Can you accomodate
this?
Absolutely. With our Premium Service, you can access
your account from anywhere around the globe and
choose where each package will be shipped.
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| 3) |
What if I can't access the internet? Can
you still offer service to my area?
Yes. You can still have your mail forwarded, but
it will have to be on a fixed schedule. Simply sign
up for our automatic forwarding option and we will
send your mail on a prearranged schedule.
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| 4) |
Can I view my mail before it is forwarded?
You can. With our Premium Service or upgraded automatic
service, you can log into your account 24 hours
a day and view the contents of your box. Each item
inlcudes details on sender, item type, description,
and weight.
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| 5) |
How will you send my mail and how much
time will it take?
Unlike other mail forwarding services, U.S. Global
Mail offers a large number of options for how and
when you receive your mail. We ship with DHL, USPS,
UPS, and FedEx, four of the largest and most highly
respected international carriers. This allows us
to choose among the four and offer the best price
to your location! We also give you the choice of
how fast your mail will be delivered. Typical ranges
are from 1-2 days, 3-5 days, 6-14 days, and 6-8
weeks. With our Premium Service, you can even choose
among these options on a package-by-package basis.
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| 6) |
Which countries do you ship to?
For a list of countries we serve, view the registration
form. Please take the time to click on the country
of your choosing, as not all shipping options are
available in all countries. If a country is not listed on our website, we do not offer service.
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| 7) |
Do you offer shipping services within
the United States?
We offer highly competitive rates through
a number of shippers. Please see our corporate
services page for more details. We have many
customers that ship through us within the United
States in order to create a US business presence
and receive a Houston, TX postmark on their outgoing
mail.
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| 8) |
I only plan to receive a few letters per
month. Do you offer any discounted options for shipping
letters and documents?
Our customers most often use USPS Letter
Post Air Mail to mail letters. It usually takes
between 5 and 14 days, and is much less expensive
than the other carriers. A typical letter, weighing
2 ounces, will cost you only about $2 to ship. You
can also combine many letters and still pay well
under $10. This compares very favorably to other
mail forwarding companies, which often charge a
minimum of $10-$15 no matter how little the letter
weighs.
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| 9) |
What is form 1583? Why is it necessary
to complete this form before beginning service?
Can I fax or e-mail it to you?
Form 1583, Available here
for download, is required for us to act as an agent
on your behalf. We must have the original form on
file before we can receive your mail. For step by
step instructions on how to complete the form, click
here. Unfortunately,
we must have the original, which means faxed or
e-mailed forms will not be accepted.
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| 10) |
What other documents are required?
Because of the prevalence of international
credit card fraud, we also request that you fax,
email, or mail us a copy of two forms of identification
and the front and back of your credit card. Additonally anytime you change your credit card information, you will be required to provide us the front and back of the new credit card.
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| 11) |
How can I redirect mail to my new address?
To begin to receive mail at your new address, you must fill out a USPS Change of Address form. This can be done at your local post office.
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| 12) |
Isn't it expensive to ship my items individually?
Can I combine them and save money?
Providing value to you is our number one goal at
U.S. Global Mail. With this in mind, we offer automatic
repackaging at your request. This service is guaranteed
to save you money. It is especially useful for letters
and magazines, which can be sent economically in
envelopes up to 4 lb. Our Premium Service gives
you even more control; log into your account and
decide when your mail is sent and what is packaged
together. Please note that our total repackaging charges are $3 for packages, and $1.50 for letters, whereas other mail forwarding services charge as much as $3 per item.
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| 13) |
What if I don't want some of the mail
that arrives in my box? Do I have to pay to have
it sent to me?
With our junk mail throwaway option, we will automatically
discard advertisements and other junk mail. And
with online access, you can discard items that pass
our screen with a simple click of the mouse. This
way, you will never end up paying for shipping unwanted
mail.
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| 14) |
Can more than one person or a corporation
use a single account with U.S. Global Mail?
This is no problem. Each person must fill out a separate notarized Form 1583 and provide two forms of identification. A corporation may own a box that is accessed by more than one employee. We offer this service free–not the $20 per additional name that others charge.
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| 15) |
Do you require a deposit?
For customers paying by wire transfer or Western Union we recommend an initial deposit of at least $100 more than your activation fees to cover future shipping charges.
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| 16) |
What forms of payment are accepted?
We accept Visa, Mastercard, Discover, and American
Express. Wire transfers and Western Union are also
accepted, but must be paid to us in advance of services
rendered. Please read this important
information if you wish to pay by wire transfer
or Western Union.
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| 17) |
Do quoted rates include tariffs, customs,
or other duties?
While our rates include all shipping costs, you
may still be responsible for certain customs, tariffs,
or taxes levied against your shipment. U.S. Global
Mail is not responsible for any delays in shipping
associated with customs difficulties. For more information,
we suggest contacting your local customs office.
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| 18) |
Can I declare the wholesale value of
the goods in order to lower tariff rates?
On the shipping form, you can declare whatever
you feel is the appropriate value of the goods
is. On the customs form, we will write the value
you tell us to.
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| 19) |
What items am I prohibited from shipping?
Prohibited items will vary by country. A guide can
be found at http://www.dhl.com/
by selecting your country from the drop down menu.
You may also check for similiar country-specific
information on the UPS
and USPS web pages.
For more information, we suggest contacting your
local customs office.
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| 20) |
I want to buy items from U.S. websites
but they won't ship to my international address.
Can U.S. Global Mail allow me to access these deals?
This is a very popular feature of our service. With
your own U.S. address with U.S. Global Mail, you
will be able to buy goods far cheaper than otherwise
possible. Many online companies will not ship to
international addresses, but now you can buy discounted
products from them!
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| 21) |
Do you accept certified mail, registered
mail, and COD shipments?
In order to receive certified and registered mail, please note as such at the bottom of the registration page. There is no additional charge; we simply must have your explicit confirmation before receiving such shipments. We do not accept COD payments or shipments.
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| 22) |
What is a notary and where can I find
one in my country?
A notary is a licensed official who will verify
your identity and provide an official stamp on the USPS Form 1583. This
stamp (in English or the local language) is required
by the United States Postal Service in order for
us to receive your mail. To find a notary, it is
easiest to call your country's US Embassy. If
one is not available, it is acceptable to find a
local official, such as an attorney or bank official, who can provide
a similar stamp.
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| 23) |
How do I cancel my account?
You may cancel this agreement at any time
after the initial three months of service, without
prior notice. Upon cancelation, service will be
provided through the remainder of the contract,
which will terminate on the day of the month that
you were first billed. After cancelation, US Global
Mail reserves the right to charge you standard rates
for mail or packages that still arrive under your
name.
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| 24) |
Will US Global Mail accept my 3rd Party
Billing Account?
Unfortunately, we cannot accept your 3rd
party billing account, and our posted rates will
apply if you ship using FedEx, UPS, or DHL.
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| 25) |
Can I pick up my mail while I am in Houston?
Yes, our customers are welcome to stop by at any time and pick up their mail. We charge a $15 pick up fee for the first pound, plus $1 for each pound thereafter.
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| 26) |
Why are the USPS rates on the Global Mail site higher than those on the US Postal Service site?
After the tragedy that occurred in the United States on September 11, 2001 the US Postal Service (USPS) introduced a new policy stating that all packages over 1lb must be shipped from a Post Office, and be handed over to a USPS employee by the person requesting the shipping. As such in order to offer USPS service, US Global Mail, Inc. employees must transport all USPS packages to the Post Office, wait in line, and then finally submit the packages to the USPS for shipment. Additionally US Global Mail prepares all the necessary customs decelerations and paperwork for items to be traced. We regret that we must do this, but we have no control over USPS policies, as a result our advertised rates are higher than those advertised on usps.com. We feel that this extra charge is better than eliminating USPS as a shipping option, as many of our customers enjoy the additional carrier choice provided by the USPS.
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